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  1. Self-Service Technologies and e-Services Risks in Social Commerce Era.Mauricio S. Featherman & Nick Hajli - 2016 - Journal of Business Ethics 139 (2):251-269.
    Social commerce as a subset of e-commerce has been emerged in part due to the popularity of social networking sites. Social commerce brings new challenges to marketing activities. And social commerce transactions like e-commerce transactions can be dangerous and cause harmful losses to personal finances, time, and information privacy. This article examines ethical issues and consumer assessments of the risks of using an e-service and how risk affects consumer evaluations and usage of Internet-based services and self-service technologies. Results from two (...)
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