When external groups accuse a business organization of unethical practices, managers of the accused organization usually offer a communicative response to attempt to protect their organization's public image. Even though many researchers readily concur that analysis of these communicative responses is important to our understanding of business and society conflict, few investigations have focused on developing a theoretical framework for analyzing these communicative strategies used by managers. In addition, research in this area has suffered from a lack of empirical investigation. (...) In this paper we address both of these weaknesses in the existing literature. First, we explicate Impression Management Theory as an appropriate framework for studying organizational communicative responses, paying particular attention to the concept of accounts. Second, we critique previous investigations of organizational accounts and discuss the major contributions of our study. Third, we propose a coding system and content analyze the accounts offered by managers from 21 organizations that were recently the targets of consumer boycotts. Finally, we report the results of our empirical investigation and discuss ethical issues related to organizational accounts. (shrink)

Some people feel that they should boycott Israel or their local anti-LGBTQ bakery, despite it being difficult to establish these obligations based on standard consequentialist or deontic considerations. I develop a framework on which such self-reports are accurate: I propose that we see some boycotting as akin to a public mourning practice, such as the Jewish tradition of sitting shiva. Mourning practices are complex and socially recognized ways of honoring the dead, as well as expressing and directing the range of (...) emotions we have in the face of loss. Likewise, I suggest that some boycotts are a way of standing in solidarity with victims, as well as expressing and giving direction to our reactive attitudes in the face of injustice. And just as your obligations to mourn are grounded in community membership and your relationships with others, I say the same about your obligations to participate in those boycotts. (shrink)

The importance of ethical consumerism to many companies worldwide has increased dramatically in recent years. Ethical consumerism encompasses the importance of non-traditional and social components of a company's products and business process to strategic success - such as environmental protectionism, child labor practices and so on. The present paper utilizes a random utility theoretic experimental design to provide estimates of the relative value selected consumers place on the social features of products.