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Bol, S.H. Ethan Katsh and Janet Rifkin, Online Dispute Resolution, Resolving Conflicts in Cyberspace. Artificial Intelligence and Law 11, 69–75 (2003). https://doi.org/10.1023/B:ARTI.0000013403.91418.92
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DOI: https://doi.org/10.1023/B:ARTI.0000013403.91418.92