- Pekka Isotalus & Owen Hargie, Introduction.
- Peter J. Schulz, Uwe Hartung & Maddalena Fiordelli, Assessing the Rationality of Argumentation in Media Discourse and Public Opinion: An Exploratory Study of the Conflict Over a Smoke-Free Law in Ticino.
- Alena L. Vasilyeva, Topics as Indication of Being on-Task/Off-Task in Dispute Mediation.
- Ira A. Virtanen & Pekka Isotalus, The Essence of Social Support in Interpersonal Communication.
- Richard Wilkins & Karen Wolf, The Role of Ethnography in Rhetorical Analysis: The New Rhetorical Turn.
- Debra Worthington, Margaret Fitch-Hauser, Tuula-Riitta Välikoski, Margarete Imhof & Sei-Hill Kim, Listening and Privacy Management in Mobile Phone Conversations: Cross-Cultural Comparison of Finnish, German, Korean and United States Students.
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