Linking social issues to organizational impact: The role of infomediaries and the infomediary process [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
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Journal of Business Ethics 86 (4):541 - 553 (2009)
When do organizations decide to ‘adopt’ a given social issue such that they come to acknowledge it in their patterns of action and communication? Traditional answers to this question have focused either on the characteristics of the issue itself, or on the traits of the focal organization. In many cases, however, a firm’s decision to adopt or ignore an issue is not a straightforward function of firm or issue characteristics. Instead, we view issue adoption as a socially constructed process of information exchange between parties that are involved in the emergence and evolution of the issue, mediated by third-party organizations. We refer to this process as the infomediary process and these latter organizations as ‘infomediaries,’ after the information mediation and brokerage roles they play in the social processes linking social issues to organizational impact. We present a concise theoretical model of how infomediaries establish credible linkages between focal organizations and social issues. The thrust of the model is that the infomediation process, rather than the issue or firm characteristics, is what really drives firm-level issue adoption decisions.
|Keywords||issues management news media stakeholder theory infomediary organizations strategic decision making social construction of reality|
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Citations of this work BETA
Craig R. Carter (2011). Social Sustainability in Selecting Emerging Economy Suppliers. Journal of Business Ethics 98 (1):99 - 119.
Maria Grafström & Karolina Windell (2011). The Role of Infomediaries: CSR in the Business Press During 2000–2009. [REVIEW] Journal of Business Ethics 103 (2):221-237.
Sun Young Lee & Craig E. Carroll (2011). The Emergence, Variation, and Evolution of Corporate Social Responsibility in the Public Sphere, 1980–2004: The Exposure of Firms to Public Debate. [REVIEW] Journal of Business Ethics 104 (1):115-131.
Benjamin A. Neville, Simon J. Bell & Gregory J. Whitwell (2011). Stakeholder Salience Revisited: Refining, Redefining, and Refueling an Underdeveloped Conceptual Tool. [REVIEW] Journal of Business Ethics 102 (3):357-378.
Florian Scheiber (2015). Dressing Up for Diffusion: Codes of Conduct in the German Textile and Apparel Industry, 1997–2010. Journal of Business Ethics 126 (4):559-580.
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