Linking social issues to organizational impact: The role of infomediaries and the infomediary process [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
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Journal of Business Ethics 86 (4):541 - 553 (2009)
When do organizations decide to ‘adopt’ a given social issue such that they come to acknowledge it in their patterns of action and communication? Traditional answers to this question have focused either on the characteristics of the issue itself, or on the traits of the focal organization. In many cases, however, a firm’s decision to adopt or ignore an issue is not a straightforward function of firm or issue characteristics. Instead, we view issue adoption as a socially constructed process of information exchange between parties that are involved in the emergence and evolution of the issue, mediated by third-party organizations. We refer to this process as the infomediary process and these latter organizations as ‘infomediaries,’ after the information mediation and brokerage roles they play in the social processes linking social issues to organizational impact. We present a concise theoretical model of how infomediaries establish credible linkages between focal organizations and social issues. The thrust of the model is that the infomediation process, rather than the issue or firm characteristics, is what really drives firm-level issue adoption decisions.
|Keywords||issues management news media stakeholder theory infomediary organizations strategic decision making social construction of reality|
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References found in this work BETA
Max Weber, A. M. Henderson & Talcott Parsons (1948). The Theory of Social and Economic Organization. Philosophical Review 57 (5):524-528.
Steven L. Wartick & John F. Mahon (1994). Toward a Substantive Definition of the Corporate Issue Construct A Review and Synthesis of the Literature. Business and Society 33 (3):293-311.
Citations of this work BETA
Benjamin A. Neville, Simon J. Bell & Gregory J. Whitwell (2011). Stakeholder Salience Revisited: Refining, Redefining, and Refueling an Underdeveloped Conceptual Tool. [REVIEW] Journal of Business Ethics 102 (3):357-378.
Eric Guthey & Mette Morsing (2014). CSR and the Mediated Emergence of Strategic Ambiguity. Journal of Business Ethics 120 (4):555-569.
Miguel Rivera-Santos & Carlos Rufín (2010). Odd Couples: Understanding the Governance of Firm—NGO Alliances. [REVIEW] Journal of Business Ethics 94 (1):55 - 70.
Maria Grafström & Karolina Windell (2011). The Role of Infomediaries: CSR in the Business Press During 2000–2009. [REVIEW] Journal of Business Ethics 103 (2):221-237.
Stephan Manning & Daniel Roessler (2014). The Formation of Cross-Sector Development Partnerships: How Bridging Agents Shape Project Agendas and Longer-Term Alliances. Journal of Business Ethics 123 (3):527-547.
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