Moral intensity and managerial problem solving

Journal of Business Ethics 24 (1):29 - 38 (2000)
There is an increasing interest in how managers describe and respond to what they regard as moral versus nonmoral problems in organizations. In this study, forty managers described a moral problem and a nonmoral problem that they had encountered in their organization, each of which had been resolved. Analyses indicated that: (1) the two types of problems could be significantly differentiated using four of Jones' (1991) components of moral intensity; (2) the labels managers used to describe problems varied systematically between the two types of problems and according to the problem's moral intensity; and (3) problem management processes varied according to the problem's type and moral intensity.
Keywords 350209 Small Business Management  C1  720203 Industrial organisations  Business   Ethics   Ethical Decision-making   Law-school Students   Values   Organizations   Perspective   Behavior   Dilemmas   Context   Model
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