Issues management and organizational accounts: An analysis of corporate responses to accusations of unethical business practices [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
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Journal of Business Ethics 8 (7):507 - 520 (1989)
When external groups accuse a business organization of unethical practices, managers of the accused organization usually offer a communicative response to attempt to protect their organization's public image. Even though many researchers readily concur that analysis of these communicative responses is important to our understanding of business and society conflict, few investigations have focused on developing a theoretical framework for analyzing these communicative strategies used by managers. In addition, research in this area has suffered from a lack of empirical investigation. In this paper we address both of these weaknesses in the existing literature. First, we explicate Impression Management Theory as an appropriate framework for studying organizational communicative responses, paying particular attention to the concept of accounts. Second, we critique previous investigations of organizational accounts and discuss the major contributions of our study. Third, we propose a coding system and content analyze the accounts offered by managers from 21 organizations that were recently the targets of consumer boycotts. Finally, we report the results of our empirical investigation and discuss ethical issues related to organizational accounts.
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References found in this work BETA
Tom L. Beauchamp, Norman E. Bowie & Denis Gordon Arnold (eds.) (2008). Ethical Theory and Business. Pearson/Prentice Hall.
Robert A. Giacalone & Hinda Greyser Pollard (1987). The Efficacy of Accounts for a Breach of Confidentiality by Management. Journal of Business Ethics 6 (5):393 - 397.
Shannon Shipp (1987). Modified Vendettas as a Method of Punishing Corporations. Journal of Business Ethics 6 (8):603 - 612.
Robert C. Solomon (1985/1986). It's Good Business. Perennial Library.
Scott J. Vitell & Stephen J. Grove (1987). Marketing Ethics and the Techniques of Neutralization. Journal of Business Ethics 6 (6):433 - 438.
Citations of this work BETA
Gabriel Eweje & Minyu Wu (2010). Corporate Response to an Ethical Incident: The Case of an Energy Company in New Zealand. Business Ethics 19 (4):379-392.
Edmund F. Byrne (2011). Business Ethics Should Study Illicit Businesses: To Advance Respect for Human Rights. [REVIEW] Journal of Business Ethics 103 (4):497-509.
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