Reporting Self-Made Errors: The Impact of Organizational Error-Management Climate and Error Type [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Ezio Di Nucci
Jonathan Jenkins Ichikawa
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 117 (1):189-208 (2013)
We study how an organization’s error-management climate affects organizational members’ beliefs about other members’ willingness to report errors that they discover when chance of error detection by superiors and others is extremely low. An error-management climate, as a component of the organizational climate, is said to be “high” when errors are accepted as part of everyday life as long as they are learned from and not repeated. Alternatively, the error-management climate is said to be an “error averse” climate when discovery of errors invokes the laying of blame on those admitting to or found committing errors. We examine the effects of this error-management climate in a professional services environment where uncorrected errors may have severe consequences and discovery of work errors is crucial for organizational success. We find that error-management climate affects organizational members’ beliefs about what other members will report about discovered self-made errors, with a high error-management (versus error averse) climate leading to greater reporting willingness. We also find a significant interaction with a key contextual variable, error type (conceptual or calculation), that suggests the effect is more significant for conceptual errors than calculation errors. Our findings suggest that an organization’s error-management climate is an important factor in promoting ethical behavior of employees, especially junior employees, carrying out routine tasks whose failure to report errors discovered incidental to those tasks may have severe implications for their organizations
|Keywords||Error reporting Self-discovered errors Organizational climate Error-management climate Auditors|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
Richard E. Nisbett (2003). The Geography of Thought How Asians and Westerners Think Differently--And Why. Monograph Collection (Matt - Pseudo).
Kelly D. Martin & John B. Cullen (2006). Continuities and Extensions of Ethical Climate Theory: A Meta-Analytic Review. [REVIEW] Journal of Business Ethics 69 (2):175 - 194.
Richard M. Shiffrin & Walter E. Schneider (1977). Controlled and Automatic Human Information Processing: Perceptual Learning, Automatic Attending, and a General Theory. Psychological Review 84 (2):128-90.
Yoav Vardi (2001). The Effects of Organizational and Ethical Climates on Misconduct at Work. Journal of Business Ethics 29 (4):325 - 337.
Janne Chung & Gary S. Monroe (2003). Exploring Social Desirability Bias. Journal of Business Ethics 44 (4):291 - 302.
Citations of this work BETA
Ben Lupton & Richard Warren (forthcoming). Managing Without Blame? Insights From the Philosophy of Blame. Journal of Business Ethics.
Similar books and articles
Deborah G. Mayo (1997). Error Statistics and Learning From Error: Making a Virtue of Necessity. Philosophy of Science 64 (4):212.
George A. Peters (2006). Human Error: Causes and Control. Crc/Taylor & Francis.
William P. Bechtel (1982). Two Common Errors in Explaining Biological and Psychological Phenomena. Philosophy of Science 49 (December):549-574.
Weihui Fu & Satish P. Deshpande (2012). Antecedents of Organizational Commitment in a Chinese Construction Company. Journal of Business Ethics 109 (3):301-307.
Stephen Finlay (2011). Errors Upon Errors: A Reply to Joyce. Australasian Journal of Philosophy 89 (3):535 - 547.
Richard Joyce (2011). The Error In 'The Error In The Error Theory'. Australasian Journal of Philosophy 89 (3):519-534.
Nassim N. Taleb, The Future Has Thicker Tails Than the Past: Model Error as Branching Counterfactuals.
Douglas Allchin (2001). Error Types. Perspectives on Science 9 (1):38-58.
Cheryl Rathert & Win Phillips (2010). Medical Error Disclosure Training: Evidence for Values-Based Ethical Environments. [REVIEW] Journal of Business Ethics 97 (3):491 - 503.
Giuseppe Primiero (2014). A Taxonomy of Errors for Information Systems. Minds and Machines 24 (3):249-273.
Kristin S. Shrader-Frechette (1990). Island Biogeography, Species-Area Curves, and Statistical Errors: Applied Biology and Scientific Rationality. PSA: Proceedings of the Biennial Meeting of the Philosophy of Science Association 1990:447 - 456.
Bart Streumer (2013). Can We Believe the Error Theory? Journal of Philosophy 110 (4):194-212.
Mohan Matthen & Edwin Levy (1984). Teleology, Error, and the Human Immune System. Journal of Philosophy 81 (7):351-372.
Chris Daly & David Liggins (2010). In Defence of Error Theory. Philosophical Studies 149 (2):209-230.
Added to index2012-10-09
Total downloads9 ( #442,010 of 1,932,522 )
Recent downloads (6 months)3 ( #271,972 of 1,932,522 )
How can I increase my downloads?