Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations are Won and Lost [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 105 (3):337-356 (2012)
This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005 ) and novel lessons for reputation management practice
|Keywords||Corporate Responsibility Stakeholders Reputation|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
Surendra Arjoon (2005). Corporate Governance: An Ethical Perspective. [REVIEW] Journal of Business Ethics 61 (4):343 - 352.
C. B. Bhattacharya, Daniel Korschun & Sankar Sen (2009). Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives. Journal of Business Ethics 85 (2):257 - 272.
Stephen Brammer & Stephen Pavelin (2004). Voluntary Social Disclosures by Large UK Companies. Business Ethics 13 (2-3):86-99.
Archie B. Carroll (1998). The Four Faces of Corporate Citizenship. Business and Society Review 100 (1):1-7.
C. J. Cowton (2002). Integrity, Responsibility and Affinity: Three Aspects of Ethics in Banking. Business Ethics 11 (4):393–400.
Citations of this work BETA
Oguz Morali & Cory Searcy (2013). A Review of Sustainable Supply Chain Management Practices in Canada. [REVIEW] Journal of Business Ethics 117 (3):635-658.
Kent Walker & Bruno Dyck (2014). The Primary Importance of Corporate Social Responsibility and Ethicality in Corporate Reputation: An Empirical Study. Business and Society Review 119 (1):147-174.
Similar books and articles
Carola Hillenbrand & Kevin Money (2008). Customer And Employee Beliefs About Corporate Responsibility. Proceedings of the International Association for Business and Society 19:464-469.
Carola Hillenbrand & Kevin Money (2008). A Behavioral Schema to the Impact of Corporate Responsibility on Customer and EmployeeRelationships. Proceedings of the International Association for Business and Society 19:196-200.
Carola Hillenbrand & Kevin Money (2007). Advising the Practitioner. Proceedings of the International Association for Business and Society 18:151-156.
Carola Hillenbrand & Kevin Money (2006). Towards a Quantitative Model of Heterogeneity in Stakeholder Expectations of Corporate Responsibility. Proceedings of the International Association for Business and Society 17:251-254.
Carola Hillenbrand & Kevin Money (2007). Corporate Responsibility and Corporate Reputation. Proceedings of the International Association for Business and Society 18:157-161.
Michelle Greenwood (2007). Stakeholder Engagement: Beyond the Myth of Corporate Responsibility. [REVIEW] Journal of Business Ethics 74 (4):315 - 327.
Andrew C. Wicks (2007). Corporate and Stakeholder Responsibility. Business Ethics Quarterly 17 (3):375-398.
Michael L. Barnett (2005). Stakeholder Influence Capacity and the Variability of Financial Returns to Corporate Social Responsibility. Proceedings of the International Association for Business and Society 16:287-292.
Johanna Kujala (2010). Corporate Responsibility Perceptions in Change: Finnish Managers' Views on Stakeholder Issues From 1994 to 2004. Business Ethics 19 (1):14-34.
Loke Min Foo (2007). Third Way CR and Third World CR. International Corporate Responsibility Series 3:35-53.
Jerry D. Goodstein & Andrew C. Wicks (2007). Corporate and Stakeholder Responsibility: Making Business Ethics a Two-Way Conversation. Business Ethics Quarterly 17 (3):375-398.
Elsa González (2002). Defining a Post-Conventional Corporate Moral Responsibility. Journal of Business Ethics 39 (1-2):101 - 108.
Marc Vilanova, Josep Maria Lozano & Daniel Arenas (2009). Exploring the Nature of the Relationship Between CSR and Competitiveness. Journal of Business Ethics 87 (1):57 - 69.
Supriti Mishra & Damodar Suar (2010). Does Corporate Social Responsibility Influence Firm Performance of Indian Companies? Journal of Business Ethics 95 (4):571 - 601.
Sybille Sachs, Edwin Rühli & Veronika Mittnacht (2007). How Stakeholder Relations Impact Corporate Strategy - An Empirical Investigation. Proceedings of the International Association for Business and Society 18:476-481.
Added to index2011-07-20
Total downloads4 ( #272,385 of 1,140,064 )
Recent downloads (6 months)1 ( #147,976 of 1,140,064 )
How can I increase my downloads?