Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations are Won and Lost [Book Review]

Journal of Business Ethics 105 (3):337-356 (2012)
Abstract
This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005 ) and novel lessons for reputation management practice
Keywords Corporate Responsibility  Stakeholders  Reputation
Categories (categorize this paper)
Options
 Save to my reading list
Follow the author(s)
My bibliography
Export citation
Find it on Scholar
Edit this record
Mark as duplicate
Revision history Request removal from index
 
Download options
PhilPapers Archive


Upload a copy of this paper     Check publisher's policy on self-archival     Papers currently archived: 11,371
External links
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
Through your library
References found in this work BETA

View all 16 references

Citations of this work BETA
Similar books and articles
Carola Hillenbrand & Kevin Money (2008). Customer And Employee Beliefs About Corporate Responsibility. Proceedings of the International Association for Business and Society 19:464-469.
Carola Hillenbrand & Kevin Money (2007). Advising the Practitioner. Proceedings of the International Association for Business and Society 18:151-156.
Carola Hillenbrand & Kevin Money (2007). Corporate Responsibility and Corporate Reputation. Proceedings of the International Association for Business and Society 18:157-161.
Loke Min Foo (2007). Third Way CR and Third World CR. International Corporate Responsibility Series 3:35-53.
Analytics

Monthly downloads

Added to index

2011-07-20

Total downloads

4 ( #258,815 of 1,102,884 )

Recent downloads (6 months)

3 ( #120,639 of 1,102,884 )

How can I increase my downloads?

My notes
Sign in to use this feature


Discussion
Start a new thread
Order:
There  are no threads in this forum
Nothing in this forum yet.