Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations are Won and Lost [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
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Journal of Business Ethics 105 (3):337-356 (2012)
This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005 ) and novel lessons for reputation management practice
|Keywords||Corporate Responsibility Stakeholders Reputation|
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References found in this work BETA
Elisabet Garriga & Domènec Melé (2004). Corporate Social Responsibility Theories: Mapping the Territory. [REVIEW] Journal of Business Ethics 53 (1-2):51-71.
Scott J. Vitell, Joseph G. P. Paolillo & Jatinder J. Singh (2006). The Role of Money and Religiosity in Determining Consumers' Ethical Beliefs. Journal of Business Ethics 64 (2):117 - 124.
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Citations of this work BETA
Christopher J. Cowton & Yvonne Downs (2015). Use of Focus Groups in Business Ethics Research: Potential, Problems and Paths to Progress. Business Ethics: A European Review 24:S54-S66.
Oguz Morali & Cory Searcy (2013). A Review of Sustainable Supply Chain Management Practices in Canada. [REVIEW] Journal of Business Ethics 117 (3):635-658.
James Agarwal, Oleksiy Osiyevskyy & Percy M. Feldman (2015). Corporate Reputation Measurement: Alternative Factor Structures, Nomological Validity, and Organizational Outcomes. Journal of Business Ethics 130 (2):485-506.
Konstantina Kappou & Ioannis Oikonomou (forthcoming). Is There a Gold Social Seal? The Financial Effects of Additions to and Deletions From Social Stock Indices. Journal of Business Ethics.
Kent Walker & Bruno Dyck (2014). The Primary Importance of Corporate Social Responsibility and Ethicality in Corporate Reputation: An Empirical Study. Business and Society Review 119 (1):147-174.
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