Modeling task experience in user assistance systems

Abstract
One of the major issues for user assistance systems consists of “providing help at an appropriate level”. In this paper we analyze the problem of modeling task experience — a prerequisite for provisioning adequate help. In contrast to level-based approaches we propose an ontology-based model, which allows fine-grained modeling of task experience using the concepts of the task domain as granules. The model is semantic in the sense that it allows to take advantage of the relations between concepts to provide novel semantic services and interactions. We present the SACHS (Semantic Annotations for a Controlling Help System, a semantic help system for a spreadsheet-based financial controlling system) software as an exemplary application of the proposed task experience model.
Keywords No keywords specified (fix it)
Categories No categories specified
(categorize this paper)
Options
 Save to my reading list
Follow the author(s)
My bibliography
Export citation
Find it on Scholar
Edit this record
Mark as duplicate
Revision history Request removal from index Translate to english
 
Download options
PhilPapers Archive


Upload a copy of this paper     Check publisher's policy on self-archival     Papers currently archived: 11,392
External links
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
Through your library
References found in this work BETA

No references found.

Citations of this work BETA

No citations found.

Similar books and articles
Analytics

Monthly downloads

Sorry, there are not enough data points to plot this chart.

Added to index

2009-08-13

Total downloads

1 ( #445,994 of 1,102,912 )

Recent downloads (6 months)

0

How can I increase my downloads?

My notes
Sign in to use this feature


Discussion
Start a new thread
Order:
There  are no threads in this forum
Nothing in this forum yet.