David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Ezio Di Nucci
Jack Alan Reynolds
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AI and Society 19 (2):159-179 (2004)
In the context of technology development and systems engineering, knowledge is typically treated as a complex information structure. In this view, knowledge can be stored in highly sophisticated data systems and processed by explicitly intelligent, software-based technologies. This paper argues that the current emphasis upon knowledge as information (or even data) is based upon a form of rationalism which is inappropriate for any comprehensive treatment of knowledge in the context of human-centred systems thinking. A human-centred perspective requires us to treat knowledge in human terms. The paper sets out the particular importance of tacit knowledge in this regard. It sets out two case studies which reveal the critical importance of a careful treatment of tacit knowledge for success in two complex, technology-driven projects
|Keywords||Human-centred systems Systems engineering Methodologies Knowledge|
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References found in this work BETA
Michael Polanyi (1958). Personal Knowledge. Chicago, University of Chicago Press.
Michael Polanyi (1974). Personal Knowledge: Towards a Post-Critical Philosophy. University of Chicago Press.
John Seely Brown & Paul Duguid (2010). The Social Life of Information. In Craig Hanks (ed.), Technology and Values: Essential Readings. Wiley-Blackwell
Karamjit S. Gill (2002). Knowledge Networking in Cross-Cultural Settings. AI and Society 16 (3):252-277.
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Citations of this work BETA
Peter J. Carew & Larry Stapleton (2014). Towards Empathy: A Human-Centred Analysis of Rationality, Ethics and Praxis in Systems Development. AI and Society 29 (2):149-166.
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