Measuring unethical consumer behavior across four countries

Journal of Business Ethics 88 (2):395 - 412 (2009)
Abstract
The huge amounts spent on store security and crime prevention worldwide, not only costs international businesses, but also amounts to a hidden tax on those law-binding consumers who bear higher prices. Most previous research has focused on shoplifting and ignored many other ways in which consumers cheat businesses. Using a hybrid of both qualitative research and survey approaches in four countries, an index of 37 activities was developed to examine consumers’ unethical activities across UK, US, France, and Austria. The findings indicate that around three quarters of consumers in all four countries can be classified as heavy offenders for these minor cheats. The paper argues that government agencies, marketers, and retailers should adopt more pro-active preventative approaches, rather than reactive loss limitation measures to combat unethical behavior.
Keywords consumers  international  misbehavior  unethical  latent class analysis
Categories (categorize this paper)
Options
 Save to my reading list
Follow the author(s)
My bibliography
Export citation
Find it on Scholar
Edit this record
Mark as duplicate
Revision history Request removal from index
 
Download options
PhilPapers Archive


Upload a copy of this paper     Check publisher's policy on self-archival     Papers currently archived: 12,068
External links
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
Through your library
References found in this work BETA

View all 17 references

Citations of this work BETA

View all 6 citations

Similar books and articles
Marshall Schminke (1991). Ethics in Declining Organizations. Business Ethics Quarterly 1 (3):235-248.
Analytics

Monthly downloads

Added to index

2009-01-28

Total downloads

12 ( #135,213 of 1,101,838 )

Recent downloads (6 months)

6 ( #52,459 of 1,101,838 )

How can I increase my downloads?

My notes
Sign in to use this feature


Discussion
Start a new thread
Order:
There  are no threads in this forum
Nothing in this forum yet.