David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 88 (2):395 - 412 (2009)
The huge amounts spent on store security and crime prevention worldwide, not only costs international businesses, but also amounts to a hidden tax on those law-binding consumers who bear higher prices. Most previous research has focused on shoplifting and ignored many other ways in which consumers cheat businesses. Using a hybrid of both qualitative research and survey approaches in four countries, an index of 37 activities was developed to examine consumers’ unethical activities across UK, US, France, and Austria. The findings indicate that around three quarters of consumers in all four countries can be classified as heavy offenders for these minor cheats. The paper argues that government agencies, marketers, and retailers should adopt more pro-active preventative approaches, rather than reactive loss limitation measures to combat unethical behavior.
|Keywords||consumers international misbehavior unethical latent class analysis|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
Sulaiman Al-Rafee & Timothy Paul Cronan (2006). Digital Piracy: Factors That Influence Attitude Toward Behavior. [REVIEW] Journal of Business Ethics 63 (3):237 - 259.
Andrew Chan, Simon Wong & Paul Leung (1998). Ethical Beliefs of Chinese Consumers in Hong Kong. Journal of Business Ethics 17 (11):1163-1170.
Jyh-Shen Chiou, Chien-yi Huang & Hsin-hui Lee (2005). The Antecedents of Music Piracy Attitudes and Intentions. Journal of Business Ethics 57 (2):161 - 174.
James H. Davis & John A. Ruhe (2003). Perceptions of Country Corruption: Antecedents and Outcomes. [REVIEW] Journal of Business Ethics 43 (4):275 - 288.
Mark A. Davis, Nancy Brown Johnson & Douglas G. Ohmer (1998). Issue-Contingent Effects on Ethical Decision Making: A Cross-Cultural Comparison. [REVIEW] Journal of Business Ethics 17 (4):373-389.
Citations of this work BETA
Iain A. Davies, Zoe Lee & Ine Ahonkhai (2012). Do Consumers Care About Ethical-Luxury? Journal of Business Ethics 106 (1):37-51.
Gwang-Suk Kim, Grace Y. Lee & Kiwan Park (2010). A Cross-National Investigation on How Ethical Consumers Build Loyalty Toward Fair Trade Brands. Journal of Business Ethics 96 (4):589 - 611.
Leonidas C. Leonidou, Olga Kvasova, Constantinos N. Leonidou & Simos Chari (2013). Business Unethicality as an Impediment to Consumer Trust: The Moderating Role of Demographic and Cultural Characteristics. [REVIEW] Journal of Business Ethics 112 (3):397-415.
Omer Farooq, Marielle Payaud, Dwight Merunka & Pierre Valette-Florence (2013). The Impact of Corporate Social Responsibility on Organizational Commitment: Exploring Multiple Mediation Mechanisms. [REVIEW] Journal of Business Ethics:1-18.
Kyoko Fukukawa & Christine Ennew (2010). What We Believe Is Not Always What We Do: An Empirical Investigation Into Ethically Questionable Behavior in Consumption. [REVIEW] Journal of Business Ethics 91 (1):49 - 60.
Similar books and articles
Tine Bock, Iris Vermeir & Patrick Kenhove (2013). “What's the Harm in Being Unethical? These Strangers Are Rich Anyway!” Exploring Underlying Factors of Double Standards. Journal of Business Ethics 112 (2):225-240.
John Tsalikis & Bruce Seaton (2008). Consumer Perceptions of Business Ethical Behavior in Former Eastern Block Countries. Journal of Business Ethics 82 (4):919 - 928.
Marshall Schminke (1991). Ethics in Declining Organizations. Business Ethics Quarterly 1 (3):235-248.
Patrick Van Kenhove, Kristof de Wulf & Sarah Steenhaut (2003). The Relationship Between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment. Journal of Business Ethics 44 (4):261 - 278.
Anthony D. Miyazaki (2009). Perceived Ethicality of Insurance Claim Fraud: Do Higher Deductibles Lead to Lower Ethical Standards? [REVIEW] Journal of Business Ethics 87 (4):589 - 598.
Rhea Ingram, Steven J. Skinner & Valerie A. Taylor (2005). Consumers' Evaluation of Unethical Marketing Behaviors: The Role of Customer Commitment. [REVIEW] Journal of Business Ethics 62 (3):237 - 252.
Charles C. Cui, Vince Mitchell, Bodo B. Schlegelmilch & Bettina Cornwell (2005). Measuring Consumers' Ethical Position in Austria, Britain, Brunei, Hong Kong, and USA. Journal of Business Ethics 62 (1):57 - 71.
J. Tsalikis & Walfried Lassar (2009). Measuring Consumer Perceptions of Business Ethical Behavior in Two Muslim Countries. Journal of Business Ethics 89 (1):91 - 98.
Zhiqiang Liu, Fue Zeng & Chenting Su (2009). Does Relationship Quality Matter in Consumer Ethical Decision Making? Evidence From China. Journal of Business Ethics 88 (3):483 - 496.
Elizabeth C. Alexander (2002). Consumer Reactions to Unethical Service Recovery. Journal of Business Ethics 36 (3):223 - 237.
Added to index2009-01-28
Total downloads12 ( #147,425 of 1,679,362 )
Recent downloads (6 months)1 ( #183,761 of 1,679,362 )
How can I increase my downloads?