Proceedings of the International Association for Business and Society 20:153-159 (2009)
|Abstract||This paper proposes that issues evaluation can be conducted by a framework which integrates the concept of a legitimacy gap with expectational gaps (factual, conformance, and ideal gaps). Using this framework, this paper empirically demonstrates the existence of expectational gaps in the context of the forest products industry by means of a quantitative survey. Results indicate that significant expectational gaps exist. This framework may have relevance for both issues management and legitimacy scholars|
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