David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 88 (2):313 - 332 (2009)
This study examines the notion of ‹spirituality’ as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may in turn affect the employees’ service to the customers. In the first part of the study a Spiritual Climate Inventory is developed and validated with the data from manufacturing and service sector employees. In the later part, hypothesis of positive impact of spiritual climate on customers’ experience of employees’ service is examined and found to be substantiated empirically.
|Keywords||spiritual climate customers’ service experience|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library||
References found in this work BETA
Robert A. Giacalone & Carole L. Jurkiewicz (2003). Right From Wrong: The Influence of Spirituality on Perceptions of Unethical Business Activities. [REVIEW] Journal of Business Ethics 46 (1):85 - 97.
R. K. Gupta (1996). Is There a Place for the Sacred in Organizations and Their Development. Journal of Human Values 2 (2):149-158.
S. Radhakrishnan (1928). Indian Philosophy. Mind 37 (145):130-131.
Citations of this work BETA
Vaibhav Chawla & Sridhar Guda (2013). Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics. Journal of Business Ethics 115 (1):63-73.
Similar books and articles
Jay P. Mulki, Jorge Fernando Jaramillo & William B. Locander (2009). Critical Role of Leadership on Ethical Climate and Salesperson Behaviors. Journal of Business Ethics 86 (2):125 - 141.
Emmanuel A. Erondu, Alex Sharland & John O. Okpara (2004). Corporate Ethics in Nigeria: A Test of the Concept of an Ethical Climate. [REVIEW] Journal of Business Ethics 51 (4):349-357.
Yau-De Wang & Hui-Hsien Hsieh (2012). Toward a Better Understanding of the Link Between Ethical Climate and Job Satisfaction: A Multilevel Analysis. [REVIEW] Journal of Business Ethics 105 (4):535-545.
James C. Wimbush, Jon M. Shepard & Steven E. Markham (1997). An Empirical Examination of the Multi-Dimensionality of Ethical Climate in Organizations. Journal of Business Ethics 16 (1):67-77.
Chin-Yi Chen & Chin-Fang Yang (2012). The Impact of Spiritual Leadership on Organizational Citizenship Behavior: A Multi-Sample Analysis. [REVIEW] Journal of Business Ethics 105 (1):107-114.
James C. Wimbush & Jon M. Shepard (1994). Toward an Understanding of Ethical Climate: Its Relationship to Ethical Behavior and Supervisory Influence. [REVIEW] Journal of Business Ethics 13 (8):637 - 647.
Satish P. Deshpande, Elizabeth George & Jacob Joseph (2000). Ethical Climates and Managerial Success in Russian Organizations. Journal of Business Ethics 23 (2):211 - 217.
Ming-Tien Tsai & Chun-Chen Huang (2008). The Relationship Among Ethical Climate Types, Facets of Job Satisfaction, and the Three Components of Organizational Commitment: A Study of Nurses in Taiwan. [REVIEW] Journal of Business Ethics 80 (3):565 - 581.
Robert G. Isaac, L. Kim Wilson & Douglas C. Pitt (2004). Value Congruence Awareness: Part 2. DNA Testing Sheds Light on Functionalism. [REVIEW] Journal of Business Ethics 54 (3):303 - 315.
Weihui Fu & Satish P. Deshpande (2012). Antecedents of Organizational Commitment in a Chinese Construction Company. Journal of Business Ethics 109 (3):301-307.
Added to index2009-01-28
Total downloads37 ( #39,258 of 1,089,063 )
Recent downloads (6 months)1 ( #69,801 of 1,089,063 )
How can I increase my downloads?