David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Ezio Di Nucci
Jonathan Jenkins Ichikawa
Jack Alan Reynolds
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Journal of Business Ethics 88 (2):313 - 332 (2009)
This study examines the notion of ‹spirituality’ as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may in turn affect the employees’ service to the customers. In the first part of the study a Spiritual Climate Inventory is developed and validated with the data from manufacturing and service sector employees. In the later part, hypothesis of positive impact of spiritual climate on customers’ experience of employees’ service is examined and found to be substantiated empirically.
|Keywords||spiritual climate customers’ service experience|
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References found in this work BETA
Robert A. Giacalone & Carole L. Jurkiewicz (2003). Right From Wrong: The Influence of Spirituality on Perceptions of Unethical Business Activities. [REVIEW] Journal of Business Ethics 46 (1):85 - 97.
Carole L. Jurkiewicz & Robert A. Giacalone (2004). A Values Framework for Measuring the Impact of Workplace Spirituality on Organizational Performance. Journal of Business Ethics 49 (2):129-142.
Irving Thalberg (1964). A. H. Maslow's "Toward a Psychology of Being". [REVIEW] Philosophy and Phenomenological Research 25 (2):288.
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Citations of this work BETA
Vaibhav Chawla & Sridhar Guda (2013). Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics. Journal of Business Ethics 115 (1):63-73.
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