The customer is not always right

Journal of Business Ethics 13 (11):913 - 918 (1994)
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Abstract

Consumers can sustain markets that are morally questionable. They can make immoral or morally suspect demands of individual businesses, especially small businesses. Even when they do not, the costs to firms of consumer protection can sometimes drive them to ruin. This paper presents cases where deference to the consumer is variously unwarranted, cases that may prompt second thoughts about some kinds of consumerism.

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Tom Sorell
University of Warwick

Citations of this work

Morality, consumerism and the internal market in health care.T. Sorell - 1997 - Journal of Medical Ethics 23 (2):71-76.
Ethics in retailing.Paul Whysall - 1995 - Business Ethics, the Environment and Responsibility 4 (3):150–156.
Ethics in Retailing.Paul Whysall - 1995 - Business Ethics, the Environment and Responsibility 4 (3):150-156.

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