David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
Learn more about PhilPapers
CoDesign 7 (1):45-60 (2011)
In human-centred design (HCD), researchers and designers attempt to cooperate with and learn from potential users of the products or services which they are developing. Their goal is to develop products or services that match users’ practices, needs and preferences. In this position paper it is argued that HCD practitioners need to deal with two tensions that are inherent in HCD: they need to combine and balance users’ knowledge and ideas with their own knowledge and ideas; and they need to combine and balance a concern for understanding current or past practices with a concern for envisioning alternative or future practices. Six HCD approaches – participatory design, ethnography, the lead user approach, contextual design, codesign and empathic design – are discussed in order to argue that these different approaches are different ways to cope with the two tensions. In addition, several examples from practice are provided to illustrate these tensions. Moreover, it is advocated that HCD practitioners critically reflect on their practices, their methods and their own involvement, so that they can more consciously follow specific HCD approaches and more mindfully cope with the two tensions.
|Keywords||human-centred design participatory design methods critical reflection reflexivity|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
No references found.
Citations of this work BETA
Marc Steen (2013). Virtues in Participatory Design: Cooperation, Curiosity, Creativity, Empowerment and Reflexivity. [REVIEW] Science and Engineering Ethics 19 (3):945-962.
Similar books and articles
Marc Steen (2008). The Fragility of Human-Centred Design. Dissertation, Delft University of Technology
Chris Boyne (1994). Notes Towards a Definition of Human-Centred Computing. AI and Society 8 (1):60-70.
Lars Qvortrup (1996). Scandinavian Human-Centred Systems Design: Theoretical Reflections and Challenges. [REVIEW] AI and Society 10 (2):164-180.
A. A. Frediani & C. Boano, Processes for Just Products: The Capability Space of Participatory Design.
Peter Purgathofer (2006). Is Informatics a Design Discipline? Poiesis and Praxis 4 (4):303-314.
Harold Salzman (1991). Engineering Perspectives and Technology Design in the United States. AI and Society 5 (4):339-356.
Marc Steen (2011). Reflexive Practice in Human-Centred Design. Zoontechnica 1 (1).
Toni Robertson (2006). Ethical Issues in Interaction Design. Ethics and Information Technology 8 (2):49-59.
Jürgen Friedrich (1996). Design Science 97. AI and Society 10 (2):199-217.
Philippe D’Anjou (2010). Toward an Horizon in Design Ethics. Science and Engineering Ethics 16 (2):355-370.
Michael Hampe & Silke Lang (eds.) (2009). The Design of Material, Organism, and Minds: Different Understandings of Design. Springer.
R. Codinhoto, Lj Koskela, P. Tzortzopoulos & M. Kagioglou, How Analysis and Synthesis Have Been Understood in Design.
Lydia McGrew (2004). Testability, Likelihoods, and Design. Philo 7 (1):5-21.
Adrian Rahaman & Martina Angela Sasse (2010). A Framework for the Lived Experience of Identity. Identity in the Information Society 3 (3):605-638.
Added to index2012-01-07
Total downloads8 ( #266,747 of 1,724,889 )
Recent downloads (6 months)1 ( #349,126 of 1,724,889 )
How can I increase my downloads?