Graduate studies at Western
Journal of Business Ethics 103 (3):453-467 (2011)
|Abstract||In recent times, organizations have experienced consumer backlash as a result of decisions to support controversial causes. To date, little research has attempted to explain consumers’ negative response as a function of religion. This study addresses that gap in the literature and examines consumer religious commitment and Christian consumers’ conservative beliefs in the United States as motivating factors for consumer activist behavior and boycott participation. Findings from a national sample of 531 consumers suggest that consumers evaluate seller’s actions and form ethical judgments. These judgments are a major explanatory variable in consumers’ voice complaints, third-party complaint intentions, and boycott intentions.|
|Keywords||religiosity consumer behavior boycott ethical judgment complaint intentions|
|Categories||categorize this paper)|
|Through your library||Configure|
Similar books and articles
Krist R. Swimberghe, Dheeraj Sharma & Laura Willis Flurry (2011). Does a Consumer's Religion Really Matter in the Buyer–Seller Dyad? An Empirical Study Examining the Relationship Between Consumer Religious Commitment, Christian Conservatism and the Ethical Judgment of a Seller's Controversial Business Decision. Journal of Business Ethics 102 (4):581-598.
Abhijit M. Patwardhan, Megan E. Keith & Scott J. Vitell (2012). Religiosity, Attitude Toward Business, and Ethical Beliefs: Hispanic Consumers in the United States. [REVIEW] Journal of Business Ethics 110 (1):61-70.
Helmut Schneider, John Krieger & Azra Bayraktar (2011). The Impact of Intrinsic Religiosity on Consumers' Ethical Beliefs: Does It Depend on the Type of Religion? A Comparison of Christian and Moslem Consumers in Germany and Turkey. [REVIEW] Journal of Business Ethics 102 (2):319-332.
Judith Schrempf & Guido Palazzo (2011). How to Create the Ethical Consumer. Proceedings of the International Association for Business and Society 22:532-543.
Scott J. Vitell & James Muncy (1992). Consumer Ethics: An Empirical Investigation of Factors Influencing Ethical Judgments of the Final Consumer. [REVIEW] Journal of Business Ethics 11 (8):585 - 597.
Scott J. Vitell & Joseph G. P. Paolillo (2003). Consumer Ethics: The Role of Religiosity. [REVIEW] Journal of Business Ethics 46 (2):151 - 162.
Sam Fullerton, Kathleen B. Kerch & H. Robert Dodge (1996). Consumer Ethics: An Assessment of Individual Behavior in the Market Place. [REVIEW] Journal of Business Ethics 15 (7):805 - 814.
D. Kirk Davidson (2007). A Tale of Two Boycotts. Proceedings of the International Association for Business and Society 18:425-430.
Scott J. Vitell, Joseph G. P. Paolillo & Jatinder J. Singh (2006). The Role of Money and Religiosity in Determining Consumers' Ethical Beliefs. Journal of Business Ethics 64 (2):117 - 124.
Andrew Chan, Simon Wong & Paul Leung (1998). Ethical Beliefs of Chinese Consumers in Hong Kong. Journal of Business Ethics 17 (11):1163-1170.
Scott J. Vitell, Joseph G. P. Paolillo & Jatinder J. Singh (2005). Religiosity and Consumer Ethics. Journal of Business Ethics 57 (2):175 - 181.
Robert C. Erffmeyer, Bruce D. Keillor & Debbie Thorne LeClair (1999). An Empirical Investigation of Japanese Consumer Ethics. Journal of Business Ethics 18 (1):35 - 50.
Mohammed Y. A. Rawwas, Scott J. Vitell & Jamal A. Al-Khatib (1994). Consumer Ethics: The Possible Effects of Terrorism and Civil Unrest on the Ethical Values of Consumers. [REVIEW] Journal of Business Ethics 13 (3):223 - 231.
Scott John Vitell, Jatinder J. Singh & Joseph G. P. Paolillo (2007). Consumers' Ethical Beliefs: The Roles of Money, Religiosity and Attitude Toward Business. [REVIEW] Journal of Business Ethics 73 (4):369 - 379.
Mary C. LaForge (1989). Learned Helplessness as an Explanation of Elderly Consumer Complaint Behavior. Journal of Business Ethics 8 (5):359 - 366.
Added to index2011-10-14
Total downloads4 ( #189,470 of 740,298 )
Recent downloads (6 months)1 ( #61,960 of 740,298 )
How can I increase my downloads?