David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
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Journal of Business Ethics 63 (2):195 - 207 (2006)
This empirical investigation showed that contrary to the popular notion that apologies signify weakness, the victims of mistakes made by leaders consistently perceived leaders who apologized as more transformational than those who did not apologize. In a field experiment (Study 1), male referees who were perceived as having apologized for mistakes made officiating hockey games were rated by male coaches (n = 93) as more transformational than when no apology was made. Studies 2 (n = 50) and 3 (n = 224) replicated this effect in two vignette studies to enhance internal and ecological validity. Contrary to expectations in Study 3, there were no apology×leader gender interactions. Theoretical and practical implications are discussed.
|Keywords||apologies moral leadership transformational leadership|
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David P. Boyd (2011). Art and Artifice in Public Apologies. Journal of Business Ethics 104 (3):299-309.
Tessa E. Basford, Lynn R. Offermann & Tara S. Behrend (2014). Please Accept My Sincerest Apologies: Examining Follower Reactions to Leader Apology. Journal of Business Ethics 119 (1):99-117.
Natàlia Cugueró-Escofet, Marion Fortin & Miguel-Angel Canela (2013). Righting the Wrong for Third Parties: How Monetary Compensation, Procedure Changes and Apologies Can Restore Justice for Observers of Injustice. Journal of Business Ethics:1-16.
Alyson Byrne, Julian Barling & Kathryne E. Dupré (2014). Leader Apologies and Employee and Leader Well-Being. Journal of Business Ethics 121 (1):91-106.
Josep F. Mària & Josep M. Lozano (2010). Responsible Leaders for Inclusive Globalization: Cases in Nicaragua and the Democratic Republic of the Congo. [REVIEW] Journal of Business Ethics 93 (1):93 - 111.
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