Consistent questions of ambiguity in organizational crisis communication: Jack in the box as a case study [Book Review]
David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 25 (2):143 - 155 (2000)
The complexity of crisis situations allows for corporate responses to create multiple interpretations for organizational stakeholders concerning crisis evidence, the organization's intentions, and the locus of responsibility. Hence, organizations have the ability to emphasize an interpretation where the organization is viewed most favorably. Using Jack in the Box as a case study, we apply stakeholder theory to ascertain the ethical implications of employing strategic ambiguity in organizational crisis communication. We conclude that the crisis response provided by Jack in the Box's leaders was ethically questionable in the areas of evidence, intent, and locus because the ambiguity they introduced privileged their financial stakeholders over others. Ultimately, this strategic use of ambiguity diminished the deliberative ability of Jack in the Box's publics.
|Keywords||Philosophy Ethics Business Education Economic Growth Management|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
No references found.
Citations of this work BETA
Yi-Hui Huang & Shih-Hsin Su (2009). Public Relations Autonomy, Legal Dominance, and Strategic Orientation as Predictors of Crisis Communicative Strategies. Journal of Business Ethics 86 (1):29 - 41.
Scott R. Colwell, Michael J. Zyphur & Marshall Schminke (2011). When Does Ethical Code Enforcement Matter in the Inter-Organizational Context? The Moderating Role of Switching Costs. Journal of Business Ethics 104 (1):47-58.
Rüdiger Hahn & Regina Lülfs (2013). Legitimizing Negative Aspects in GRI-Oriented Sustainability Reporting: A Qualitative Analysis of Corporate Disclosure Strategies. Journal of Business Ethics:1-20.
Joe M. Ricks & Richard C. Peters (2013). Motives, Timing, and Targets of Corporate Philanthropy: A Tripartite Classification Scheme of Charitable Giving. Business and Society Review 118 (3):413-436.
Marcus Selart, Svein Tvedt Johansen & Synnøve Nesse (2013). Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions. [REVIEW] Journal of Business Ethics 116 (1):99-106.
Similar books and articles
Seraphim Voliotis (2011). Abuse of Ministerial Authority, Systemic Perjury, and Obstruction of Justice: Corruption in the Shadows of Organizational Practice. [REVIEW] Journal of Business Ethics 102 (4):537-562.
Janet L. Borgerson, Jonathan E. Schroeder, Martin Escudero Magnusson & Frank Magnusson (2009). Corporate Communication, Ethics, and Operational Identity: A Case Study of Benetton. Business Ethics 18 (3):209-223.
Sheldene Simola (2005). Concepts of Care in Organizational Crisis Prevention. Journal of Business Ethics 62 (4):341 - 353.
Renae A. Streifel, Bethany L. Beebe, Shari R. Veil & Timothy L. Sellnow (2006). Significant Choice and Crisis Decision Making: Meritcare's Public Communication in the Fen–Phen Case. [REVIEW] Journal of Business Ethics 69 (4):389 - 397.
Yi-Hui Huang (2004). Is Symmetrical Communication Ethical and Effective? Journal of Business Ethics 53 (4):333-352.
Yves Fassin & Derrick Gosselin (2011). The Collapse of a European Bank in the Financial Crisis: An Analysis From Stakeholder and Ethical Perspectives. [REVIEW] Journal of Business Ethics 102 (2):169-191.
Granville King (2002). Crisis Management & Team Effectiveness: A Closer Examination. Journal of Business Ethics 41 (3):235 - 249.
Matthew W. Seeger & Robert R. Ulmer (2001). Virtuous Responses to Organizational Crisis: Aaron Feuerstein and Milt Colt. [REVIEW] Journal of Business Ethics 31 (4):369 - 376.
Richard P. Nielsen & Ron Dufresne (2005). Can Ethical Organizational Character Be Stimulated and Enabled?: “Upbuilding” Dialog as Crisis Management Method. [REVIEW] Journal of Business Ethics 57 (4):311 - 326.
Peter Snyder, Molly Hall, Joline Robertson, Tomasz Jasinski & Janice S. Miller (2006). Ethical Rationality: A Strategic Approach to Organizational Crisis. [REVIEW] Journal of Business Ethics 63 (4):371 - 383.
Added to index2009-01-28
Total downloads24 ( #82,747 of 1,410,267 )
Recent downloads (6 months)3 ( #75,847 of 1,410,267 )
How can I increase my downloads?