Persuasion dialogue in online dispute resolution

Artificial Intelligence and Law 13 (2):273-295 (2005)
In this paper we show how dialogue-based theories of argumentation can contribute to the construction of effective systems of dispute resolution. Specifically we consider the role of persuasion in online dispute resolution by showing how persuasion dialogues can be functionally embedded in negotiation dialogues, and how negotiation dialogues can shift to persuasion dialogues. We conclude with some remarks on how persuasion dialogues might be modelled is such a way as to allow them to be implemented in a mechanical or computerized system of dialogue or dialogue management.
Keywords ADR  alternative dispute resolution  argument  argumentation  dialogue  negotiation  ODR  online dispute resolution  persuasion  persuasion dialogue
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DOI 10.1007/s10506-006-9014-0
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