Wicked Interactions

Techné: Research in Philosophy and Technology 19 (1):26-49 (2015)
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Abstract

The digital computational technologies that over the past decades have come to be fully integrated into nearly all aspects of human life have varying forms, scales, interactive mechanisms, functions, configurations, and interconnections. Much of this complexity and associated implications for human experience are, however, hidden by prevalent notions of ‘the computer’ as an object. In this paper, we consider how everyday digital technologies collectively mediate human experience, arguing that these technologies are better understood as fluid assemblages that have as many similarities with the infra-structural as they have properties typical for objects. We characterize these aspects in terms of ‘wicked interactions,’ drawing on and adapting the classic theory of wicked problems in design discourse that has similarly considered the complexity of interactions with and within other types of social infrastructure. In doing this we emphasize the need and the potential for building up connections between philosophy of technology and design discourse, with the hope that this might further the shared goals of understanding digital technologies and their consequences and determining how to act in relation to them and their design.

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Erik Stolterman
Indiana University, Bloomington

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