David Bourget (Western Ontario)
David Chalmers (ANU, NYU)
Rafael De Clercq
Ezio Di Nucci
Jack Alan Reynolds
Learn more about PhilPapers
Journal of Business Ethics 110 (4):481-497 (2012)
Online gambling companies claim that they are ethical providers. They seem committed to corporate social responsibility (CSR) practices that are aimed at preventing or minimising the harm associated with their activities. Our empirical research employed a sample of 209 university student online gamblers, who took part in an online survey. Our findings suggest that the extent of online problem gambling is substantial and that it adversely impacts on the gambler's mental and physical health, social relationships and academic performance. Online problem gambling seems to be related to the time spent on the Internet and gambling online, parental/peer gambling and binge drinking. As our findings show that there are harmful repercussions associated with online gambling, we argue that companies in this controversial sector cannot reach the higher level of CSR achieved by other industries. Nevertheless, they can gain legitimacy on the basis of their CSR engagement at a transactional level, and so, by meeting their legal and ethical commitments and behaving with transparency and fairness, the integrity of the company can be ensured. We also argue that current failures in the implementation and control of CSR policies, the reliance on revenue from problem gamblers' losses, and controversial marketing activities appear to constitute the main obstacles in the prevention or minimisation of harm related to online gambling. As online gambling companies must be responsible for the harm related to their activities, we suggest that CSR policies should be fully implemented, monitored and clearly reported; all forms of advertising should be reduced substantially; and unfair or misleading promotional techniques should be banned. The industry should not rely on revenue from problem gamblers, nor should their behaviour be reinforced by marketing activities (i.e. rewards). We realise, however, that it is unrealistic to expect the online gambling industry to prioritise harm prevention over revenue maximisation. Policy makers and regulators, therefore, would need to become involved if the actions suggested above are to be undertaken. CSR is paramount to minimise harm and provide a healthier user experience in this business sector, but it also poses marketing dilemmas. We support a global collaborative approach for the online gambling industry, as harm related to gambling is a public health issue.
|Keywords||CSR in controversial industries CSR in online gambling CSR and gambling addiction Marketing activities in the online gambling industry|
|Categories||categorize this paper)|
Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
|Through your library|
References found in this work BETA
Archie B. Carroll (1999). Corporate Social Responsibility Evolution of a Definitional Construct. Business and Society 38 (3):268-295.
Guido Palazzo & Ulf Richter (2005). CSR Business as Usual? The Case of the Tobacco Industry. Journal of Business Ethics 61 (4):387 - 401.
Adam Lindgreen, Valérie Swaen & Wesley J. Johnston (2009). Corporate Social Responsibility: An Empirical Investigation of U.S. Organizations. [REVIEW] Journal of Business Ethics 85 (2):303 - 323.
Jenny Dawkins & Stewart Lewis (2003). CSR in Stakeholder Expectations: And Their Implication for Company Strategy. [REVIEW] Journal of Business Ethics 44 (2-3):185 - 193.
Adam Lindgreen, Valérie Swaen & François Maon (2009). Introduction: Corporate Social Responsibility Implementation. [REVIEW] Journal of Business Ethics 85 (2):251 - 256.
Citations of this work BETA
Grahame R. Dowling (2013). The Curious Case of Corporate Tax Avoidance: Is It Socially Irresponsible? Journal of Business Ethics 124 (1):1-12.
Similar books and articles
Mei-Fang Chen & Ya-Hui Yen (2011). Costs and Utilities Perspective of Consumers' Intentions to Engage in Online Music Sharing: Consumers' Knowledge Matters. Ethics and Behavior 21 (4):283 - 300.
Narilee Hing (2001). Changing the Odds: A Study of Corporate Social Principles and Practices in Addressing Problem Gambling. [REVIEW] Journal of Business Ethics 33 (2):115 - 144.
Pat Auger & Timothy M. Devinney (2007). Do What Consumers Say Matter? The Misalignment of Preferences with Unconstrained Ethical Intentions. Journal of Business Ethics 76 (4):361 - 383.
Jonathan McLachlan & John Gardner (2004). A Comparison of Socially Responsible and Conventional Investors. Journal of Business Ethics 52 (1):11-25.
Tim Benijts (2010). A Framework for Comparing Socially Responsible Investment Markets: An Analysis of the Dutch and Belgian Retail Markets. Business Ethics 19 (1):50-63.
Haesun Park-Poaps & Kathleen Rees (2010). Stakeholder Forces of Socially Responsible Supply Chain Management Orientation. Journal of Business Ethics 92 (2):305 - 322.
Pat Auger, Timothy Devinney & Jordan Louviere (2007). Measuring the Importance of Ethical Consumerism. International Corporate Responsibility Series 3:207-221.
Pat Auger, Timothy Devinney & Jordan Louviere (2007). Measuring the Importance of Ethical Consumerism: A Multi-Country Empirical Investigation. International Corporate Responsibility Series 3:207-221.
Steve Schueth (2003). Socially Responsible Investing in the United States. Journal of Business Ethics 43 (3):189 - 194.
Elizabeth Prior Jonson, Margaret Lindorff & Linda McGuire (2012). Paternalism and the Pokies: Unjustified State Interference or Justifiable Intervention? [REVIEW] Journal of Business Ethics 110 (3):259-268.
Isabelle Maignan (2001). Consumers' Perceptions of Corporate Social Responsibilities: A Cross-Cultural Comparison. [REVIEW] Journal of Business Ethics 30 (1):57 - 72.
Karen L. Benson, Timothy J. Brailsford & Jacquelyn E. Humphrey (2006). Do Socially Responsible Fund Managers Really Invest Differently? Journal of Business Ethics 65 (4):337 - 357.
Katherina Glac (2009). Understanding Socially Responsible Investing: The Effect of Decision Frames and Trade-Off Options. [REVIEW] Journal of Business Ethics 87 (1):41 - 55.
James J. Angel & Douglas M. McCabe (2009). The Ethics of Speculation. Journal of Business Ethics 90 (3):277-286.
Debra Jackson (2000). Labeling Products of Biotechnology: Towards Communication and Consent. Journal of Agricultural and Environmental Ethics 12 (3):319-330.
Added to index2012-10-04
Total downloads5 ( #499,257 of 1,793,096 )
Recent downloads (6 months)2 ( #344,170 of 1,793,096 )
How can I increase my downloads?