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  1. David Mason, Carola Hillenbrand & Kevin Money (forthcoming). Are Informed Citizens More Trusting? Transparency of Performance Data and Trust Towards a British Police Force. Journal of Business Ethics.
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  2. Carola Hillenbrand, Kevin Money & Stephen Pavelin (2012). Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations Are Won and Lost. [REVIEW] Journal of Business Ethics 105 (3):337-356.
    This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for (...)
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  3. Carola Hillenbrand & Kevin Money (2008). A Behavioral Schema to the Impact of Corporate Responsibility on Customer and EmployeeRelationships. Proceedings of the International Association for Business and Society 19:196-200.
    This paper concerns the study of Corporate Responsibility and its role in building positive attitudes and intentions of customers and employees towards organisations. It adopts a stakeholder perspective to the study of Corporate Responsibility (Waddock 2002; Wood and Jones 1995; Freeman 1984) and conceptualises its impact by positioning it within Fishbein and Ajzen’s (1975) generic framework of beliefs, attitudes and intentions (the theory of reasoned action).An empirical research model is developed in which Corporate Responsibility is established as a concept that (...)
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  4. Carola Hillenbrand & Kevin Money (2008). Customer And Employee Beliefs About Corporate Responsibility. Proceedings of the International Association for Business and Society 19:464-469.
    It is the aim of this piece of research to provide a conceptualisation of Corporate Responsibility from a stakeholder perspective and to investigate if and how Corporate Responsibility can be expressed in terms of beliefs of stakeholders. The paper reports on a qualitative research study into customer and employee understanding of Corporate Responsibility in the context of a financial service organisation.
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  5. Carola Hillenbrand & Kevin Money (2007). Advising the Practitioner. Proceedings of the International Association for Business and Society 18:151-156.
    Theorists and practitioners in the fields of both Corporate Responsibility and Corporate Reputation have recently stressed the importance of taking a stakeholderperspective when researching the nature, development and impact of these concepts. While models of Corporate Reputation, such as the Reputation Quotient and SPIRIT were developed by actively engaging stakeholders in research, models of Corporate Responsibility have been developed in a more theoretical manner. There have thus been calls for the research approaches taken in reputation research to be applied to (...)
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  6. Carola Hillenbrand & Kevin Money (2007). Corporate Responsibility and Corporate Reputation. Proceedings of the International Association for Business and Society 18:157-161.
    In response to the IABS conference theme to “advise practitioners,” this paper is framed in terms of two questions that have been found to be critical to practitioners. These are “what is Corporate Responsibility and how to do it” and “what is the value of Corporate Responsibility.” The paper uses theories from within the academic literature to develop a model to answer these two practitioner-based questions. An empirical framework based upon the model is developed and tested with a study of (...)
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  7. Carola Hillenbrand & Kevin Money (2006). Towards a Quantitative Model of Heterogeneity in Stakeholder Expectations of Corporate Responsibility. Proceedings of the International Association for Business and Society 17:251-254.
    This paper addresses a gap in knowledge concerning heterogeneity in stakeholder expectations of Corporate Responsibility. Past research concentrates onprioritising stakeholders in groups, such as groups of employees, customers, investors, suppliers, etc. It has, however, been suggested that stakeholders do not consist of homogenous groups, but differ according to individual needs and expectations. A latent class model is proposed as a method to investigate heterogeneity within stakeholder groups and to identify homogenous subpopulations within stakeholder groups who share similar expectations of Corporate (...)
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  8. Kevin Money & Carola Hillenbrand (2006). An Application of a Bi-Directional Stakeholder Model. Proceedings of the International Association for Business and Society 17:267-270.
    This paper provides an empirical test of a model for the strategic management of stakeholders. More specifically, it provides a methodology that linksstakeholder expectations of business with the strategic expectations of managers. This is achieved by operationalising the idea of bi-directionality in stakeholder research and by applying rigorous statistical data analysis.
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