This article investigates the factors affecting how public relations autonomy, legal dominance, and strategic orientation affect crisis communicative response in corporate contexts. Communication managers, crisis managers, public affairs managers, and/or public relations managers were solicited from Taiwan’s top 500 companies to participate in a survey. The results revealed that, in contrast to public relations autonomy being the strongest and sole predictor of concession strategy, legal dominance could predict defensive and diversionary responses in crisis events. The (...) article concludes with a discussion of practical applications and theoretical implications. (shrink)

Risk and crisis communication (RCC) is a current ethical issue subject to controversy, mainly due to the tension between individual liberty (a core component of fairness) and effectiveness. In this paper we propose a consistent definition of the RCC process in public health emergencies (PHERCC), which comprises six key elements: evidence, initiator, channel, publics, message, and feedback. Based on these elements and on a detailed analysis of their role in PHERCC, we present an ethical framework to help design, govern (...) and evaluate PHERCC strategies. The framework aims to facilitate RCC, incorporating effectiveness, autonomy, and fairness. It comprises five operational ethical principles: openness, transparency, inclusivity, understandability, and privacy. The resulting matrix helps understanding the interplay between the PHERCC process and the principles of the framework. The paper includes suggestions and recommendations for the implementation of the PHERCC matrix. (shrink)

The mobile game “Immortal Conquest,” created by NetEase Games, caused a dramatic user dissatisfaction event after an introduction of a sudden and uninvited “pay-to-win” update. As a result, many players filed grievances against NetEase in a court. The official game website issued three apologies, with mix results, to mitigate the crisis. The goal of the present study is to understand user feedback content from the perspective of Situational Crisis Communication Theory through semantic network analysis and sentiment analysis to (...) explore how an enterprise’s crisis communication strategy affects users’ attitudes. First, our results demonstrate that the diminishing crisis communication strategies do not change players’ negative attitudes. It was not a failure because it successfully alleviated the players’ legal complaints and refocused their attention on the game itself. Second, the rebuild strategy was effective because it significantly increased the percentage of positive emotions and regenerated expectations for the game. The litigation crisis was identified within gamer communications with respect to Chinese gaming companies for the first time. Nevertheless, this does not indicate an increase in overall legal awareness among the larger Chinese population. It may only reflect greater legal awareness among Chinese online gamers. Fourth, gamers emphasized that they and enterprises should be equally involved when communicating with each other. Finally, in-game paid items should be reasonably priced, otherwise, they will drive users to competitors. (shrink)

This study examines how Meta as a company of various social media platforms communicates the disinformation crisis. Social media platforms are seen as a breeding ground for disinformation, and companies like Meta risk not only suffering reputational damage but also being further regulated by national and international legislation. We consider in this paper the news stories that Meta posted on the topic of disinformation on its own website between 2016 and 2022 as crisis communication, and build on insights (...) from this domain that discuss some key response strategies. In this way, we conclude that Meta’s communication can be seen as crisis communication, and that it uses strategies such as addressing different stakeholders, sticking to key messages when discussing the interventions, and holding itself responsible for finding a solution rather than for the problem of disinformation itself. These insights contribute to understanding how Meta seeks to validate its legitimacy during this ongoing crisis, and how it engages in self-regulation. (shrink)

We have conducted a case study of Foxconn’s suicide crisis when 12 Foxconn employees committed suicide during the first 5 months of 2010. In this case study, we have examined Foxconn’s crisis communication strategies during the critical period and explored the failure in crisis communication in terms of the stakeholder approach. Our findings show that Foxconn adopted a mixed response strategy by trying to address the concerns of various stakeholders while refusing to take responsibility for the (...) suicides. Foxconn’s failure in the crisis was due to its imbalanced stakeholder relations that failed to recognize employees as important stakeholders, resulting in the failure to provide the ethics of care and justice that was warranted. Our findings suggest that an ethical stakeholder approach can complement Benoit’s and Coombs’ crisis communication theories and strategies. (shrink)

ABSTRACT The article presents an attempt to analyze the strategic perspective of discourse, applying Critical Discourse Analysis (CDA) concepts and Crisis Communication analytical tools. The study aims to reveal key strategies employed by a political actor to form public perception while communicating a crisis, based on Donald Trump’s discourse on the COVID-19 pandemic. Results suggest four groups of strategies: (1) legitimization (through emotions, altruism, a hypothetical future, voices of expertise, rationality, defeasibility, simple denial and bolstering), (2) delegitimization (through (...) negative evaluations, accusations, sarcasm, nicknaming, attacking the accuser, shifting the blame), (3) mitigation (transcendence and differentiation) and (4) intensification (through the use of repetitions, metaphors, superlatives, intensifiers). The research concludes that the macro goal underlying the described strategies is to present the Trump administration’s efforts to address the COVID-19 pandemic as hard and effective. The study illustrates the use of language to model public perception and construct meaning in the context of a crisis. The research findings contribute to prior scientific inquiry into discursive strategies through suggesting a more comprehensive typology and extending CDA classifications by Crisis Communication categories. (shrink)

Despite widespread discussion of the impact of corporate social responsibility activities on consumer perceptions, little research has examined how consumers cope with CSR-based crisis response messages as a bolstering strategy. To fill this gap, we propose a framework integrating situational crisis communication theory with the persuasion knowledge model, applying the model to an experiment with a 2 × 2 × 2 between-subjects factorial design. In Study 1, we found interaction effects between CSR motives and crisis type (...) on word-of-mouth intention and purchase intention. In addition, inferences about CSR motives interacted with perceptions about CSR history on purchase intention. In Study 2, we replicated study 1 and found that crisis responsibility mediated the main effect of crisis type on behavioral intentions, but neither the main effect of CSR motives and CSR history nor the interactions effects among those variables were mediated by crisis responsibility. Our results indicate that consumer inferences from a company’s CSR-based crisis communications play a significant role in increasing consumer behavioral intentions in two situations: when a crisis is accidental and when a CSR history is short. Ethical and theoretical implications are discussed. (shrink)

The study is intended to examine the impact of crisis responsibility on the reputation of the Chinese public sector organization during the COVID-19 crisis. In addition to that, the study has also examined the mediating role of crisis response strategy in the relationship between crisis responsibility and the reputation of the Chinese public sector organization during the COVID-19 crisis. Lastly, the study has also examined the moderating role of internal crisis communication in the (...) relationship between the crisis responsibility and crisis response strategy of the Chinese public sector organization during COVID-19. This study bases on a quantitative research approach along with a cross-sectional research design. The population of the study is the Chinese public sector organization companies. Data is collected from the employees working in Chinese public sector organizations. The current study used 500 sample sizes; 205 valid responses are received which were used in data analysis. The SEM-PLS is used for the data analysis. The result of the study indicates that all the direct hypotheses are accepted significantly, which indicates that the crisis responsibility and crisis response strategy are significant determinants of organizational reputation during the COVID-19. In a similar vein, the crisis responsibility has placed a significant impact on the crisis response strategy of Chinese organizations during COVID-19. The study is among the pioneer studies on crisis responsibility in the Chinese public sector organization during COVID-19. The study has employed an extended framework encircling the literature on crisis responsibility, crisis response strategy, internal crisis communication, and organizational reputation. Theoretically, the study has extended the situational crisis communication theory framework by incorporating internal crisis communication in the framework. (shrink)

Alzheimer’s disease is an insidious onset neurodegenerative syndrome without effective treatment or cure. It is rapidly becoming a global health crisis that is overwhelming healthcare, society, and individuals. The clinical nature of neurocognitive decline creates significant challenges in bidirectional communication between caregivers and persons with Alzheimer’s disease that can negatively impact quality-of-life. This paper sought to understand how and to what extent would awareness training about the levels of consciousness in AD influence the quality-of-life interactions in the caregiver-patient dyad. (...) A literature review of multiple databases was conducted utilizing a transdisciplinary approach. The sum of findings indicates a positive relationship between enhanced caregiver awareness and training, positive interactions, and improved QOL measures among patients and caregivers. A multidirectional relationship was found among healthcare policies, training and education resources, caregivers, and persons with AD. Specifically, the current lack of policy and inadequate training and educational resources has various detrimental effects on patients and caregivers, while improvements in training and education of caregivers yields positive outcomes in communication and QOL. Furthermore, evidence of preserved consciousness in persons with AD was demonstrated from multiple disciplines, including neurobiological, psychological, and biopsychosocial models. The literature further revealed several methods to access the preserved consciousness in persons with AD and related dementias, including sensory, emotional, and cognitive stimulations. The evidence from the literature suggests a reframed approach to our understanding and treatment of persons with AD is not only warranted, but crucial to address the needs of those affected by AD. (shrink)

Today, the earth is an interconnected globe humming with electronic transmissions-a chattering planet nestled in the provident silence of space. The ethical question is whether this is contributing to authentic human development and helping individuals and peoples to be true to their transcendent destiny. The new media are powerful tools for education, cultural enrichment, commercial activity, political participation, intercultural dialogue and understanding. They also can serve the cause of religion. Yet the new information technology needs to be informed and guided (...) by solidarity in the service of the common good bridging the digital divide within and among nations. The value-laden message of Western secular culture to people and traditional societies in many cases ill-prepared to evaluate it leads to widespread crisis, for example, in regard to marriage and family life. This technology can be a means for solving human problems, promoting the integral development of persons, creating a world governed by justice, peace, and love. It also can help men and women in their age-old search for self-understanding. Like today's world itself, the world of media, including the Internet, has been brought by Christ, inchoately yet truly, within the boundaries of the kingdom of God and placed in service to the word of salvation. (shrink)

Since the late 1960's, a mix of government policies has prevented the loss of farmland in Sweden, “either to forest or asphalt”; these policies have also ensured the maintenance of soil fertility and groundwater resources. However, in Sweden as in several other European nations, a chronic and growing “grain glut” in recent years has undermined the economic logic of import protection and farm price supports—the principle means of promoting a sustainable agriculture. Mainstream economists, imbued with urban-biased and production-centered values, have (...) long criticized these costly mechanisms of public support as cost-ineffective and socially unjustified. They and many prominent politicians tend to minimize the non-production benefits of maintaining an open “working landscape” and rural communities dependent upon agriculture. Historically, Sweden's major farm organizations and its agrarian political party have resisted this economistic view with considerable success. Therefore it was a shock to many observers when, in 1986, leaders of the Swedish Federation of Farmers itself proposed planting trees on crop land as one element of a solution to overproduction.This essay traces the evolution of Swedish farm debates and policies since World War II, leading to the present critical juncture. It explores the incipient alliance between farmers and conservationists to protect farmland (as well as family farms and farm communities) and assesses the prospects for maintaining land in production through diversification into biomass energy crops and high protein fodder crops (the former option takes on new significance in the wake of the Chernobil disaster and pressure for early de-commissioning of Sweden's nuclear power plants; the latter would reduce Swedish dependence on imported soybeans). Finally, there is speculation on the relevance of Sweden's experience for American farmland policy. (shrink)

While discussion is a hallmark of philosophy teaching methods, some instructors express doubt as to the possibilities for its meaningful implementation in online classes. Here, I report on a routine that utilized synchronous and asynchronous discussion strategies to promote community-building and critical engagement in an educational philosophy class forced online due to the COVID-19 pandemic. Before class, students used social annotation software to collaboratively read a text. During class, we pursued whole-group discussion using student-centered strategies before breaking into partners for (...) small-group work on a written discussion prompt. After class, students individually replied to the prompts written by these small groups. Results show that students found that this routinized structure promoted engagement with the course content and each other, ultimately building a community that supported critical thinking in the virtual classroom. Implications are raised regarding instructor workload and control over course outcomes. (shrink)

While discussion is a hallmark of philosophy teaching methods, some instructors express doubt as to the possibilities for its meaningful implementation in online classes. Here, I report on a routine that utilized synchronous and asynchronous discussion strategies to promote community-building and critical engagement in an educational philosophy class forced online due to the COVID-19 pandemic. Before class, students used social annotation software to collaboratively read a text. During class, we pursued whole-group discussion using student-centered strategies before breaking into partners for (...) small-group work on a written discussion prompt. After class, students individually replied to the prompts written by these small groups. Results show that students found that this routinized structure promoted engagement with the course content and each other, ultimately building a community that supported critical thinking in the virtual classroom. Implications are raised regarding instructor workload and control over course outcomes. (shrink)

This article examines the discursive construction of a specific letter-style multilingual crisis message released by local governmental institutions during China’s battle against the COVID-19 pandemic. Based on a sociocognitive analysis of a collection of 33 English-language messages, the analysis revealed the structural features of the message and the discursive strategies in constructing and negotiating the identities of the message’s addresser and the addressee. It was found that the discursive relationship between the addresser and the addressee was established on an (...) ingroup-outgroup distinction mediated by neutralising strategies to reduce authoritative imposition and image-enhancing strategies to promote a responsible government. The findings suggest that multilingual crisis communication is a multivocal, complex social practice shaped by genre, textual, media and contextual factors. These findings will provide insights into the crisis discourse as an emerging topic of interest and help inform multilingual communication strategies in and beyond the context of a public health emergency. (shrink)

Corporate social responsibility has grown on the corporate agenda and is at the heart of today’s corporate culture. While much research has examined CSR strategies and effects, the effects of post-crisis CSR communication have received relatively little academic attention. Therefore, this paper uses two experimental studies to examine several key contingency factors that influence consumers’ responses to post-crisis CSR initiatives. Results suggest that consumers demonstrate more favorable responses when a company launches a CSR initiative congruent with the (...) class='Hi'>crisis issue, or when the crisis is the result of an accident rather than a transgression. Further, the congruence between the crisis issue and the pre-crisis CSR initiative moderates the consistency effects between pre- and post-crisis initiatives. Such findings should be understood by considering the mediating role of corporate CSR motives’ consumer attributions, which was evidenced in this study. This study theoretically contributes to an improved understanding of the underlying mechanism of the post-crisis CSR information process and managerially contributes to the strategic development of effective post-crisis CSR initiatives given a particular situation. (shrink)

This paper offers some suggestions on, and encouragement for, how to be better at risk communication in times of agricultural crisis. During the foot and mouth epizootic, the British public, having no precedent to deal with such a rapid and widespread epizootic, no existing rules or conventions, and no social or political consensus, was forced to confront the facts of a perceived "economic disease. Foot and mouth appeared as an economic disease because the major push to eradicate it was (...) motivated exclusively by trade and economic reasons and not because of threats it posed to the lives of human beings and livestock. The British public deferred responsibility to their elected officials for a speedy end to this non-life threatening viral epizootic. The latter, however, did not have a contingency plan in place to tackle such an extensive outbreak. The appeal to an existing policy, i.e., mass eradication, as the exclusive strategy of containment was a difficult pill for the public to swallow well before the end of the 226-day ordeal. Public outcry reflected (in part) serious misgivings about the lack of effective communication of risk-informed decisions between government agents and all concerned. The government''s handling of the matter underestimated concerns and values about animal welfare, public trust, and the plight of farmers and rural communities. A general loss of trust by some segments of the public was exacerbated by perceived mismanagement and early fumbles by government agents.Public moral uneasiness during the crisis, while perhaps symbolic of growing discontent with an already fractured relationship with farmed animals and the state of animal farming today, arguably, also reflected deep disappointment in government agents to recognize inherently and conditionally normative assumptions in their argument as well as recognize their narrow conception of risk. Furthermore, broader stakeholder participation was clearly missing from the outset, especially with respect to the issue of vaccination. A greater appreciation for two-way risk communication is suggested for science-based public policy in agriculture, followed by suggestions on how to be more vigilant in the future. (shrink)

This study examines the communication strategies employed by MeritCare's public relations staff during the fen-phen case. The ethic of significant choice was the primary lens for the study. The study revealed that MeritCare's public relations staff members believed they did, in fact, follow the ethic of significant choice. Specifically, they perceived that the biases held by staff helped maintain the public's safety as the primary issue during the fen-phen events. They also believed that their communication strategies allowed them to avoid (...) ambiguity and emotionalized language. Finally, the staff members felt that teaming with Mayo Clinic in Rochester, Minnesota enabled them to influence the marketplace of ideas by capitalizing on the credible standing of Mayo Clinic. (shrink)

This study examines the communication strategies employed by MeritCare’s public relations staff during the fen–phen case. The ethic of significant choice was the primary lens for the study. The study revealed that MeritCare’s public relations staff members believed they did, in fact, follow the ethic of significant choice. Specifically, they perceived that the biases held by staff helped maintain the public’s safety as the primary issue during the fen–phen events. They also believed that their communication strategies allowed them to avoid (...) ambiguity and emotionalized language. Finally, the staff members felt that teaming with Mayo Clinic in Rochester, Minnesota enabled them to influence the marketplace of ideas by capitalizing on the credible standing of Mayo Clinic. (shrink)

Governmental reactions to crises like the COVID-19 pandemic can be seen as ethics communication. Governments can contain the disease and thereby mitigate the detrimental public health impact; allow the virus to spread to reach herd immunity; test, track, isolate, and treat; and suppress the disease regionally. An observation of Sweden and Finland showed a difference in feasible ways to communicate the chosen policy to the citizenry. Sweden assumed the herd immunity strategy and backed it up with health utilitarian arguments. (...) This was easy to communicate to the Swedish people, who appreciated the voluntary restrictions approach and trusted their decision makers. Finland chose the contain and mitigate strategy and was towards the end of the observation period apparently hesitating between suppression and the test, track, isolate, and treat approach. Both are difficult to communicate to the general public accurately, truthfully, and acceptably. Apart from health utilitarian argumentation, something like the republican political philosophy or selective truth telling are needed. The application of republicanism to the issue, however, is problematic, and hiding the truth seems to go against the basic tenets of liberal democracy. (shrink)

Early research suggested that migration changed gender roles by offering women new wages and exposing them to norms of gender equity. Increasingly, however, scholars have drawn attention to the role of structural factors, such as poverty and undocumented status, in mediating the relationship between migration and gender. This article takes such insights a step further by showing that migrant communities’ reactions to structural marginality—and their efforts to build alternatives in their home villages—may also draw women into new gender roles. I (...) demonstrate this mechanism through the case of San Miguel, a Mixtec sending community in Southern Mexico where, in the context of U.S. migration, once-excluded women came to predominate in civic affairs. In response to harsh conditions in the United States, migrants from San Miguel returned to their village. To make this economically feasible, they sought state development resources. Men, who often stayed in the United States as breadwinners, relied on sympathetic women back in the sending community to advocate on their behalf. Meanwhile, women’s own rejection of migrant life gave them new interest in sustaining their village. For both, incorporating women into politics offered a strategy to secure needed resources and avoid assimilating into an undocumented underclass. (shrink)

The adverse effects of the Covid-19 pandemic have exposed the lack of multi-scalar community resilient strategies that catalyze the development of alternative coping mechanisms for future challenges. To address the immediate needs of vulnerable and marginalized groups, especially in times of crisis, as evidenced by the pandemic, micro-networks within communities have mitigated and reduced harm through self-devised ingenuity based on local ways of life. Socio-spatial micro-networks have the potential to empower communities to self-organize, engage, collaborate, co-design, co-build, and connect (...) with other communities to improve their resilience. This paper focuses on the impact of micro-networks of care, participatory action research, community health, solidarity and mutual aid in Nairobi (Kenya), comparing their resilience strategies, pre- and post Covid-19 pandemic era. Through analytical, empirical, and comparative studies, this paper envisions viable ways of augmenting and enhancing self-devised, self-sufficient, and resilient culture in marginalized communities in Africa and worldwide. -/- . (shrink)

In this article we endeavour to address the problem of the low levels of Indigenous school attendance in Australia through strategies based on dialectical critical realism and metaRealism. We employ the concepts of the dialectic of the 7 Es, the concrete universal, four-planar social being, the self, active perception and dialectical universality to show how Indigenous education and an approach to school attendance can be developed that leads to a transformation of the underlying relations between educators and Indigenous communities, families (...) and children. In specific terms we endeavour to show how school connectedness can be given an emancipatory orientation. (shrink)

This paper analyses letters to shareholders by bank presidents in the ten years after the financial crisis to establish whether apologies for corporate wrongdoing and mismanagement are present, and if not, how these negative aspects are communicated. Apologies and quasi apologies are shown to be part of a wider repertoire of strategies including alignment with those affected, disassociation from negative events, scapegoating of perpetrators, and promises of future good conduct. These findings are discussed in terms of the banks’ ongoing (...) relationship with shareholders, and their wider reputation management endeavours. (shrink)

The growing cultural complexity in the face of new immigration waves influences the public understanding of religious diversity. The two central questions of this article are as follows: first, ‘how much religious difference and of what kind is compatible within Europe?’ and second, ‘to what extent can Muslim diversity be integrated into Europe?’. This article undertakes an investigation of these questions and explores the extent to which discourses on religious diversity imply boundary making and aim at limiting the religious freedom (...) of Muslims. Empirically, I scrutinize press coverage between 2009 and 2010, the years in which the minarets ban entered the sociopolitical arena of European public debate. The methodology adopts a social network analysis to uncover semantic macro-structures and elicit common discourses in the press of France, Germany, Italy and the United Kingdom. Subsequently, discourse analysis of relevant samples is applied to examine textual strategies used to legitimate inclusion or exclusion of religious difference. (shrink)

The global refugee crisis has posed severe challenges to social stability and sustainable development around the world. While the business sector is expected to shoulder social responsibility in crisis relief efforts, our initial assessment shows that refugee‐related corporate social responsibility (CSR) significantly diverged across the Global Fortune 500 corporations. To advance scholars and managers' understanding of this complex CSR issue, this study draws upon National Business System Theory to explore how country‐level factors influence the multinational corporations' CSR communication (...) about the refugee issue. Specifically, the study focuses on the strategic cross‐sector alliances between corporations, NGOs, and IGOs. The analysis shows that in this controversial global crisis, the following factors of corporations' countries‐of‐origin can significantly affect the level of cross‐sector CSR alliances: democracy levels, economic inequality levels, and unemployment rates. Findings of this study provide practical guidelines that can help managers to anticipate societal expectations when dealing with controversial social issues in an international setting. Our findings could also assist policymakers, NGOs, and IGOs to better design strategies to mobilize the corporate resources. (shrink)

Consumers may sense hypocrisy in corporate social responsibility if they note inconsistency in enterprises’ words and deeds related to CSR. This inconsistency originates from the intentional selfish actions and unintentional actions of enterprises. Studies have revealed that consumers’ perception of hypocrisy has a negative influence on enterprise operation. However, studies have not examined how corporate responses to consumers’ hypocrisy perception affect consumers’ attitude and behavior. Therefore, the present study attempted to determine the measures that should be undertaken by enterprises to (...) reduce consumers’ negative response to them when consumers perceive them to be hypocritical. We conducted a situational simulation experiment to explore the effect of the match between corporate hypocrisy manifestation and the corporate response strategy on consumers’ negative behaviors toward an enterprise and to test the mechanism influencing this effect. The results indicated that the interaction between the type of corporate hypocrisy and the corporate response strategy has a significant effect on consumers’ negative behaviors toward an enterprise. Consumers’ negative emotions have a mediating influence on the aforementioned effect. This study explored the response strategies of enterprises during a corporate hypocrisy crisis, classified corporate hypocrisy crises into two types according to the different manifestations of corporate hypocrisy, and introduced situational crisis communication theory into research on corporate hypocrisy. The present results help expand knowledge on corporate hypocrisy. (shrink)

While 3/11 has altered energy policies around the world, insufficient attention has focused on reactions from local nuclear power plant host communities and their neighbors throughout Japan. Using site visits to such towns, interviews with relevant actors, and secondary and tertiary literature, this article investigates the community crisis management strategies of two types of cities, towns, and villages: those which have nuclear plants directly in their backyards and neighboring cities further away (within a 30 mile radius). Responses to the (...) disaster have varied with distance to nuclear facilities but in a way contrary to the standard theories based on the concept of the . Officials in communities directly proximal to nuclear power plants by and large remain supportive of Japan's nuclear power program, while those in cities and towns at a distance (along with much of the general public) have displayed strong opposition to the pre 3/11 status quo. Using qualitative data, this article underscores how national energy and crisis response policies rest strongly on the political economy, experiences of, and decisions made at the subnational level. (shrink)

The problematic issues connected to post-truth communication emerged in all their social relevance after the victory of Brexit and Donald Trump in 2016. Fake news, echo chambers, filter bubbles, and a crisis of experts are some of the phenomena of this epoch of digital revolution that everyone is forced to deal with on daily basis. Public media echoed the plea for a return to a connection between reality, truth, and communication that has been advocated for by philosophy and communication (...) studies since the beginning of the century. However, the strategy for effecting this return is not clear. The paper presents two of the most common strategies employed by practitioners of communication in the newsrooms: reliance on a new form of positivism and the necessity of inculcating critical media literacy into the general population. Concluding that both proposals are inadequate, the paper proposes a rich, relational realism stemming from Peirce’s semiotic and metaphysical studies. (shrink)

Effective communication during a pandemic, such as the current COVID-19 crisis, can save lives. At the present time, social and physical distancing measures are the lead strategy in combating the spread of COVID-19. In this study, a survey was administered to 705 adults from Switzerland about their support and practice of social distancing measures to examine if their responses depended on (1) whether these measures were supported by a government official or an internationally recognized celebrity as a spokesperson, (...) (2) whether this spokesperson was liked, and (3) the respondent’s age. We also considered several attitudinal and demographic variables that may influence the degree to which people support and comply with social distancing measures. We found that the government official was more effective in eliciting responses supportive of social distancing, particularly as manifested in the stated current compliance with social distancing measures. The effect was substantially stronger among older respondents, although these respondents expressed a lower risk perception. Although there was a general trend for greater endorsement of the social distancing measures among participants who liked the spokesperson, this was non-significant. In addition, respondents’ greater support and compliance was positively associated with (1) higher concern for the current situation, (2) higher concern for the well-being of others, and (3) greater belief that others were practicing social distancing, and negatively with (4) greater self-reported mobility. Current compliance correlated negatively with (5) household size. Since different parts of the population appear to have different perceptions of risk and crisis, our preliminary results suggest that different spokespersons may be needed for different segments of the population, and particularly for younger and older populations. The development of evidence-based knowledge is required to further identify who would be the most effective spokesperson, and in particular to groups with low risk perception and low compliance. (shrink)

Reprint of an article first appearing in Philosophia Africana (2020).

Ghostwriting for medical journals has become a major, but largely invisible, factor contributing to the problem of credibility in academic medicine. In this paper I argue that the pharmaceutical marketing objectives and use of medical communication firms in the production of ghostwritten articles constitute a new form of sophistry. After identifying three distinct types of medical ghostwriting, I survey the known cases of ghostwriting in the literature and explain the harm done to academic medicine and to patients. Finally, I outline (...) steps to address the problem and restore the integrity of the medical literature. (shrink)

The rural crisis of the 1980s is described in terms of the economic and social vulnerability of rural farm areas. The crisis is shown spreading from farms through families to rural communities, schools, churches, counties and beyond. Rural communities are shown to be undergoing dramatic and non-cyclical change. Criteria are defined to identify rural counties vulnerable to further economic losses and include: dependence on agriculture for jobs, inadequate off farm income, population losses, declines in residential and commercial property (...) value, and county fiscal crises due to loss of the tax base, delinquincies, and additional federal and state program changes and cutbacks. Social and economic distress are so extensive as to overwhelm conventional emergency intervention efforts to provide food, shelter, access to health care, and professional counseling. Peer support programs have been found to be effective at reaching farm families and helping them seek out the assistance of farm financial advisors, counselors, food shelves, and public assistance. Emerging attempts to link politically contending parties are discussed, specifically the Reinvest in Minnesota Coalition and the Rural Strategy Task Force consisting of major farm, church, and lending organizations. A strategy process and stakeholder analysis for local communities are presented together with recommendations for action that include creating a rural trend watch capability. (shrink)

The emergence of the COVID-19 pandemic initiated major disruptions to higher education systems. Physical spaces that previously supported interpersonal interaction and community were abruptly inactivated, and faculty largely took on the responsibility of accommodating classroom structures in rapidly changing situations. This study employed interviews to examine how undergraduate Science, Technology, Engineering, and Mathematics (STEM) instructors adapted instruction to accommodate the mandated transition to virtual learning and how these accommodations supported or hindered community and belonging during the onset of the pandemic. (...) Interviews with 25 STEM faculty at an undergraduate Hispanic Serving Institution revealed a wide range of accommodations they made to their courses and how they managed communication with students. Faculty strived to support student belonging with responses ranging from caring to crisis management, though some faculty expressed feelings of powerlessness when unable to accommodate certain challenges. The case of a responsive and flexible instructor is presented to highlight a productive response to a crisis. These retrospective findings point to strategies to support faculty teaching in virtual learning environments in the future; increasing opportunities for student–student and student–faculty interaction, supporting faculty in learning technologies that support these interactions and addressing faculty’s feelings of powerlessness. (shrink)

In lieu of an abstract, here is a brief excerpt of the content:Beyond Rivalry?Rethinking Community in View of Apocalyptical ViolenceAndreas Oberprantacher (bio)But the republic of crime must also be the republic of the suicide of criminals, and down to the last among them—the sacrifice of the sacrificers unleashed in passion.—Jean-Luc Nancy, The Inoperative CommunityThe Crisis and Apocalyptic Intensification of RivalryAt first it seemed as if the "rivalry between two rates of speed"1 set at the center of Derrida's essay "No (...) Apocalypse, Not Now," published more than twenty years ago in Diacritics, had finally come to an end, at least in the form of a general and unmistakable division of the world into two competing geopolitical units. Following the breakdown of the USSR, the former super-enemy of the industrialized Northwest, that part of the world that claimed and still claims to be the sole referent of the adjective free, the dynamics of ideological rivalry had, at first, lost considerable momentum. After half a century of mostly symmetrical even if undeclared wars, the period from 1989 to 1991 was truly significant, [End Page 175] for it marked a moment of epistemological crisis, a moment when political fractions that derived their identity from a binary tension were all of a sudden stunned: no visible enemy anymore to deter, no willing scapegoat to blame, just eschatological abandonment.The aftershocks of this historical event can be traced in today's commentaries on and analyses of the political situation: It is certainly no coincidence that two of the most influential US-American political analysts, Samuel Huntington and Bruce Hoffman, both at the same time direct their attention toward questions about the conditions of social identity and cohesion, though from inverted perspectives. In his recent book, Who Are We? The Challenges to America's National Identity (2004), Huntington bemoans the "deconstruction of the American identity,"2 as it challenges—along with certain political developments—"the substance, and the desirability of this concept of America."3 Huntington's fervent interest in US-American identity and his call for its renewal become readily comprehensible when read against the background of his concern that an existential threat might again be imminent, possibly in the form of jihadist terrorism. In Huntington's argument, however, the United States's potential confrontation with militant Islamist movements—the explicit subtext of his book—is not assessed only in terms of political risks and military expenditures; for Huntington, this confrontation also holds out a unique chance of rediscovering one's own (lost, forgotten) identity. Revealing himself as an attentive reader of Carl Schmitt's The Concept of the Political, Huntington argues that "the absence of an ideological threat produced an absence of purpose.... The ideal enemy for America would be ideologically hostile, racially and culturally different, and militarily strong enough to pose a credible threat to American security."4While Huntington is concerned with reaffirming and securing a phantasmagoric vision of the United States's past glory, Hoffman, on the other hand, may be mentioned as a political analyst deeply worried about the inverse aspect of the epistemological crisis, i.e., worried by the fact that "the United States has utterly failed to fulfill the timeless admonition to 'know your enemy'"5 by declaring an all too abstract global war on terrorism. In his commentary, published in March 2007 under the title "Fighting Blind: We Can't Win if We Don't Know the Enemy" in the Washington Post, he argues that a long-term strategy is desperately needed to identify "our adversaries, who are much too elusive and complicated to be vanquished by mere decapitation."6Taking Huntington's and Hoffman's positions seriously as paradigmatic examples of a wider and well-established discursive strategy that calls for a renewed need for binary-opposed collective identities—us/them; the coalition [End Page 176] of the willing/the axis of evil—in order to affirm a state of potentially ubiquitous and highly moralized rivalry, one may well argue with Schmitt that "a new nomos of the earth" is immanent.7 In Schmitt's understanding, such a new paradigm of warfare will no longer be characterized by relative understandings of enmity, but by enemies declared "totally criminal... (shrink)

The article provides a systems-theoretical analysis of the Cartoon Crisis and the way the Danish Prime Minister, Anders Fogh Rasmussen, responded to the expectations of Muslim groups in particular and the business community. The analysis shows that the Prime Minister followed a single strategy throughout the crisis, namely, insisting on a secular understanding of the separation of politics and religion. Religion, in this view, should not interfere in politics, and politics should not interfere in religion. The main (...) outline of the analysis shows that Prime Minister Rasmussen, paradoxically, found himself using a theological distinction in order to make a political argument. In doing so, Rasmussen shows, in contrast to his former argumentations, that modern, so-called `secular' politics is actually based on a religious Protestant understanding of the separation of the two realms, though the use Rasmussen made of this separation remains political. (shrink)

2021 Catholic Media Association Award first place award in Catholic Social Teaching In The Meal That Reconnects, Dr. Mary McGann, RSCJ, invites readers to a more profound appreciation of the sacredness of eating, the planetary interdependence that food and the sharing of food entails, and the destructiveness of the industrial food system that is supplying food to tables globally. She presents the food crisis as a spiritual crisis—a call to rediscover the theological, ecological, and spiritual significance of eating (...) and to probe its challenge to Christian eucharistic practice. Drawing on the origins of Eucharist in Jesus’s meal fellowship and the worship of early Christians, McGann invites communities to reclaim the foundational meal character of eucharistic celebration while offering pertinent strategies for this renewal. (shrink)

Seeing language as a social practice and national identities as a product of discourse, the study intends to analyze discursive practices employed on social media to create the discourses of sameness and difference in times of national crisis. Following the discourse historical approach, I have illustrated how argumentative strategies and topos have been strategically employed to draw boundaries between Us and Them. In this exploration of exclusionary rhetoric, I have also underlined the use of images, memes and hashtags in (...) the meaning-making process. The study illustrates not only the ways in which the discourse of national identities are constructed, but also how the existing pillars of Pakistani national identities have been transformed and dismantled on social media following a national tragedy. By investigating the digital practices and discourses, this study seeks to understand the construction of Pakistani national identities from bottom-up discourses. (shrink)

The present two-study paper examined the role of communication strategies that athletes use to develop their coach-athlete relationship. Study 1 examined the mediating role of motivation, support and conflict management strategies between the quality of the coach-athlete relationship and athletes’ perceptions of sport satisfaction. Study 2 examined the longitudinal and mediational associations of communication strategies and relationship quality across two time points, over a six-week period. Within both studies, data were collected through multi section questionnaires assessing the studies’ variables. For (...) study 1, structural equation modelling highlighted significant indirect effects for motivation and support strategies between the quality of the coach-athlete relationship and athletes’ experiences of sport satisfaction. For study 2, significant indirect effects were found for the athletes’ perceptions of the quality of the coach-athlete relationship at time 2 between athletes’ use of communication strategies at time point 1 and time point 2. Together these findings provide support for the practical utility of communications strategies in enhancing the quality of the coach-athlete relationship and athlete’s experiences of sport satisfaction. In addition, the findings provide evidence to highlight the potential cyclical relationship between communication and relationship quality across time. (shrink)

Engaging debates within cultural studies, media and communication studies, and critical theory, this book addresses whether Gramscian thought continues to be relevant for social and cultural analysis, in particular when examining times of crisis and social change. The book is motivated by two intertwined but distinct purposes: first, to show the privileged and fruitful link between a "Gramscian Theory of Communication" and a "Communicative Theory of Gramsci;" second, to explore the ways in which such a Gramscian perspective can (...) help us interpret and explain different forms of political activism in the twenty-first century, such as "Occupy" in the US, "Indignados" in Spain, or "Movimento Cinque Stelle" in Italy. (shrink)

The following article proposes an empirical study to explore communication strategies in the Cosa Nostra. Psychological studies on the characteristics of the language within the criminal organization are undoubtedly recent, but crucial to thoroughly understand the characteristics of implicit and explicit communication it adopts in the various contexts it works, as well as the power and value they assume. The data we have obtained from some videos concerning interviews and police interrogations to men of honor have been analyzed through a (...) method that refers to the grounds of qualitative research in clinical psychology, the Grounded Theory by Glaser and Strauss. The analysis we have carried out and its relevant data show us a world of the Mafia where the care for linguistic choices, for both form and contents, is characterized as a crucial activity, even when words are replaced by silence or gestures. (shrink)

This article investigates the ideologisation of Arab media discourse and takes as a case in point the ideological construction of the Gulf crisis in the headlines of Al Arabiya English and Al Jazeera English. A corpus of 515 headlines produced between May and June 2017 is examined using an interdisciplinary critical discourse analytic framework. Analysis is conducted at two levels: a textual level concerned with the analysis of the semantic and syntactic aspects of headlines and a socio-cognitive level informed (...) by insights from Van Dijk’s ideological square concept and his mental model theory and Laclau and Mouffe’s discourse theory. Findings indicate that both platforms are ideologically biased toward the political perspectives of their host states, although in a lesser degree in Al Jazeera English, and also reveal the various discursive strategies used to construct subjective mental models and reference frames to guide readers understanding of the crisis. (shrink)

"The United States today is a suburban nation that thinks of race as an urban issue, and often assumes that it has been largely solved,” write the editors of this groundbreaking and passionately argued book. They show that the locus of racial and ethnic transformation is now clearly suburban and illustrate patterns of demographic change in the suburbs with a series of rich case studies. The book concludes by considering what kinds of strategies school officials and community leaders can pursue (...) at all levels to improve opportunities for suburban low-income students and students of color, and what ways address the challenges associated with demographic change. (shrink)

In the light of the environmental crisis caused by unprecedented accelerating interrelated changes accompanied by the most recent ones caused by the COVID-19 pandemic and the humanitarian, refugee, and nuclear crisis provoked by the Russian invasion of Ukraine, contemporary society has been challenged to confront these complex and uncertain times and to recognise a considerable need to respond not only to the environmental crisis but to multiple crises in general. Another critical question to be answered by contemporary (...) society, which is also a research question in this review, is how an efficient response to crises caused by those accelerating interrelated changes should be organised. Therefore, for the purpose of answering the above research questions, this literature review-based article aims to examine the empirical studies on community responses to environmental crises. The results of the seventeen analysed articles on community responses to environmental crises and disasters indicate that these responses, given by either members of the directly affected community or by local, regional, or central authorities, were in majority of cases not integrated, as if the collective effort to cope with the emergency were organised simultaneously yet apart. Another observation is that the first respondents on site, who often were also directly affected by an emergency, performed a significant role in response as they had and pooled necessary material and non-material resources, for instance, experience, practical knowledge, and equipment. Based on these findings, the author argues that for future crisis and disaster research, it is essential to examine those cases where there has been indeed an efficient integrated response organised as a result of joint cooperation between all affected actors so that such accounts are incorporated into future disaster preparedness strategies for the organisation of more effective response. (shrink)

Many values originating in Africa and in China, and ones that continue to influence much of everyday communication in those societies, are aptly placed under the common heading of 'harmony'. After first spelling out what harmony involves in substantially Confucian China, and then in Africa, this article notes respects in which the Confucian and African conceptions of harmony are similar, an awareness of which could facilitate smooth communication. The article then indicates respects in which the Confucian and African conceptions of (...) harmony are different, a lack of awareness of which could undermine smooth communication The point of the article is to facilitate Sino-African communication by means of an awareness of indigenous moral-philosophical mindsets that continue to be salient in China and Africa, despite the influence of the West. (shrink)

Based on autoethnographic observations and phenomenological descriptions of everyday life, this article develops a theory about the connection between challenging housing experiences and the lockdown situation during the COVID-19 pandemic in Germany. A special focus is placed on living in community, i.e. living permanently together with other people. The reorganisation of spatial routines and the bundling of these in the flat led to the development of new methods of everyday life in terms of work, leisure and social behaviour. With the (...) addition of theoretical role considerations, it is shown that the central challenge of life in the lockdown presents itself as a spatial crisis of role fulfilment. (shrink)

A psychiatric advance directive (PAD) is a communication tool that promotes patients’ autonomy and gives capacitated adults who live with serious mental illnesses the ability to record their preferences for care and designate a proxy decision maker before a healthcare crisis. Despite a high degree of interest by patients and previous studies that recommend that clinicians facilitate the completion of PADs, the rate of implementation of PADs remains low. Research indicates that many clinicians lack the necessary experience to facilitate (...) the completion of PADs and to use them, and, as a consequence, do not effectively engage patients about PADs. This study developed practical recommendations for clinicians to improve their ability to communicate and facilitate PADs. We (1) thematically analyze definitions of PADs published in 118 articles across disciplines, and (2) present our recommendations for enhanced communication in clinical practice that emphasize patient-centeredness, usefulness, and clarity, aligned with evidence-based practices that put patients’ autonomy and understanding first. While there is no one-sizefits- all script to engage patients in complex conversations, our recommended strategies include an emphasis on patients’ autonomy, the adaptation of word choices, the use of metaphor not simile, and checking for patients’ understanding as effective methods of clinical communication. (shrink)

The Journal of Mass Media Ethics publishes case studies in which scholars and media professionals analyze a particular ethical problem. Cases are drawn from actual experience in newsrooms, corporat...

Effective social data governance rests on a bedrock of social support. Without securing trust from the populace whose information is being collected, analyzed, and deployed, policies on which such data are based will be undermined by a lack of public confidence. The COVID-19 pandemic has accelerated digitalization and datafication by governments for the purposes of contact tracing and epidemiological investigation. However, concerns about surveillance and data privacy have stunted the adoption of such contact-tracing initiatives. This commentary analyzes Singapore's contact-tracing initiative (...) to uncover the reasons for public resistance and efforts by the state to address them. The government's contact-tracing program encompassing its proprietary TraceTogether app and physical token initially triggered vociferous public criticisms of Big Brother style surveillance. Using a dialogic communication framework, we analyze the TraceTogether initiative to interrogate the communicative strategies that were used to overcome public resistance. We argue that these strategies reflect a top-down approach that prioritizes transactional dissemination of information, in line with Singapore's technocratic stance toward governance. We further assert that such communicative tactics represent missed opportunities to foster public confidence in social data governance through greater trust building. We propose solutions for more dialogic communicative forms that build trust, so that officials can develop a sound understanding of the public concerns, increase the level of public engagement, and incorporate public feedback into policies that govern data use. (shrink)

The opaque use of data collection methods on the WWW has given rise to privacy concerns among Internet users. Privacy policies on websites may ease these concerns, if they communicate clearly and unequivocally when, how and for what purpose data are collected, used or shared. This paper examines privacy policies from a linguistic angle to determine whether the language of these documents is adequate for communicating data-handling practices in a manner that enables informed consent on the part of the user. (...) The findings highlight that corporate privacy policies obfuscate, enhance and mitigate unethical data handling practices and use persuasive appeals to increase companies’ trustworthiness. The communicative strategies identified provide starting points for redesigning existing privacy statements with a view to communicating data handling practices in a more transparent and responsible manner, laying the groundwork for informed consent. (shrink)

We formulate a formal framework in which we combine the theory of dynamic epistemic logic and the theory of games. In particular, we show how we can use tools of dynamic epistemic logic to reason about information change ? and in particular, the effect of communication acts ? in such a game of imperfect information. We show how this framework allows for the formulation of specific assumptions in pragmatics of communication, as well as the formulation of general results about the (...) value of information. (shrink)