Year:

  1. The Requirements of Computerized Management Information Systems and Their Role in Improving the Quality of Administrative Decisions in the Palestinian Ministry of Education and Higher Education.Mazen J. Al Shobaki & Samy S. Abu-Naser - 2017 - International Journal of Information Technology and Electrical Engineering 6 (6):7-35.
    The purpose of this study is to identify the requirements of computerized Management Information Systems and their role in improving the quality of administrative decisions in the Palestinian Ministry of Education and Higher Education. The authors used the descriptive analytical method and the questionnaire method to collect the data. (247) questionnaires were distributed on the study sample and (175) questionnaires were collected back with a recovery rate of (70.8). The study showed a number of results, the most important of which (...)
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    Organizational Excellence in Palestinian Universities of Gaza Strip.Amal A. Al Hila, Mazen J. Al Shobaki, Youssef M. Abu Amuna & Samy S. Abu-Naser - 2017 - International Journal of Information Technology and Electrical Engineering 6 (4):20-30.
    The research aims to identify the organizational excellence in Palestinian universities of Gaza Strip, from the perspective of senior management. The questionnaires were distributed the top senior management in the Palestinian universities, and the study population was (344) employees in senior management in Palestinian universities. A stratified random sample were selected from of employees in the Palestinian universities consist of (182) employees at return rate of (69.2%). SPSS program for analyzing and processing the data was used. The study reached the (...)
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  3. Understanding Critical Variables for Customer Relationship Management in Higher Education Institution From Employees Perspective.Youssef M. Abu Amuna, Mazen J. Al Shobaki, Samy S. Abu Naser & Jehad J. Badwan - 2017 - International Journal of Information Technology and Electrical Engineering 6 (1):10-16.
    The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective. The study conducted at Al Quds Open University in Palestine and data collected from (300) employee through a questionnaire which consist of four variables. A number of statistical tools were intended for hypotheses testing and data analysis, including Spearman correlation coefficient for Validity, reliability correlation using Cronbach’s alpha, and Frequency (...)
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  4. Strategic and Operational Planning As Approach for Crises Management Field Study on UNRWA.Mazen J. Al Shobaki, Youssef M. Abu Amuna & Samy S. Abu Naser - 2017 - International Journal of Information Technology and Electrical Engineering 5 (6):43-47.
    The research aims to study the role of strategic and operational planning as approach for crises management in UNRWA - Gaza Strip field- Palestine. Several descriptive analytical methods were used for this purpose and a survey as a tool for data collection. Community size was (881), and the study sample was stratified random (268). The overall findings of the current study show that strategic and operational planning is performed in UNRWA. The results of static analysis show that there are a (...)
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