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  1. Politeness in Hotel Service Encounter Interactions in Spain : The Receptionist’s Point of View.Lucía Fernández-Amaya - 2022 - Pragmatics and Society 13 (2):224-249.
    Customer satisfaction in hotels has been measured by considering different aspects of the client’s experience, one of these being interaction with hotel staff. The receptionist is probably the most important member of staff in this context, since this person is the first that the customer meets upon arrival and the one consulted when having a problem or doubt. In this paper, receptionists’ views regarding what they consider to be appropriate verbal and non-verbal behaviour in reception desk service encounters in Spain (...)
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  2. A Study of Linguistic Manipulations of Activating, Seeking and Creating Common Ground in Intercultural Business Communication.Chengtuan Li - 2022 - Pragmatics and Society 13 (2):169-192.
    Previous studies on common ground have mainly focused on its definition and functions in various daily interactions. Few studies explore the linguistic manipulations of CG in cross-cultural business interactions. This paper aims to fill in this gap by examining how sellers and buyers manipulate linguistic actions of activating, seeking and creating CG to make a deal. This study instantiates and develops Kecskes’ CG model. Based on qualitative analysis of data collected from email interactions between Chinese sellers and Australian buyers, I (...)
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  3. Repetition and Paraphrase in Contexts of Concordant and Discordant Orientations.Sayamol Panseeta & Richard Watson Todd - 2022 - Pragmatics and Society 13 (2):250-271.
    Language processing theory posits that a person chooses words based on how he/she conceptualizes the referent. Where there are two or more interlocutors, depending on the way they conceptualize the referent, their word choices may be the same or different. In an unpublished paper, Sinclair claims that when interlocutors are in concordance, they are likely to repeat the word choices of their partners; when they are in discordance, they are likely to use paraphrases. This article investigates this claim by examining (...)
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  4. The Role of Object Distance and Gender in Persian Compliment Responses.Mehdi Sarkhosh - 2022 - Pragmatics and Society 13 (2):272-294.
    This study investigated the effect of the distance of the object of the compliment from the complimentee on compliment responses in Persian. A further aim of the study was to understand whether gender of the complimentee made a difference to the response pattern. To this end, 2652 Persian compliment responses were elicited through Discourse Completion Tasks from 563 BA students majoring in twenty disciplines at a university in Iran. The findings revealed that the distance of the object of the compliment (...)
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  5.  1
    More Than Writing on the Wall : An Examination of Writing and Image in a Finnish Primary and Secondary Level Learning Environment.Timo Savela - 2022 - Pragmatics and Society 13 (2):295-321.
    This article is dedicated to the analysis of visual multimodality and agency in a school unit situated in Southwestern Finland. The school unit is approached as a node of intersecting discourses and its visible features are investigated as materialized discourses. The results indicate that writing is the preferred mode of visual expression in this learning environment and that there is a shift in modes from image to writing as students progress in the school system, which reflects the existing de jure (...)
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  6. Clean Room, Uncomfortable Bed : A Corpus Analysis of Evaluation Devices in Hotel Reviews.Elizaveta Smirnova - 2022 - Pragmatics and Society 13 (2):193-223.
    Online customer reviews, being an essential factor that determines success or failure in business, in particular in the tourism industry, demand close attention since the investigation of this type of discourse might bear some implications both for language specialists and for hotel managers. This paper is a quantitative and qualitative study of evaluation devices occurring in the corpus of hotel reviews from Booking.com. The analysis is based on methods associated with corpus linguistics and Systemic Functional Linguistics, specifically, the Appraisal framework, (...)
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  7.  1
    Review of Haugh, Kádár & Terkourafi (2021): The Cambridge Handbook of Sociopragmatics. [REVIEW]Ruili Su & Yanfei Zhang - 2022 - Pragmatics and Society 13 (2):346-351.
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  8. Language Change Among Kalhuri Kurdish Speakers in Iran : A Gain or in Vain?Javad Yarahmadi - 2022 - Pragmatics and Society 13 (2):322-340.
    In the multicultural and multiethnic context of Iran, Farsi is the only official and the most prestigious language employed by the people. This article investigates sociolinguistic factors fostering a radical language shift from Kurdish to Farsi among Kalhuri Kurdish speakers in Kermanshah, the biggest Kurdish city in Iran – a trend which has raised many social and cultural controversies within the Kurdish community. Data were gathered through a questionnaire focusing on the attitudinal, economic, and social factors affecting the shift. The (...)
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  9.  1
    Review of Schneider & Ifantidou (2020): Developmental and Clinical Pragmatics. [REVIEW]Kunkun Zhang - 2022 - Pragmatics and Society 13 (2):341-345.
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  10.  2
    Performing Right-Wing Political Identities on Reader Comments Pages.Ruth Breeze - 2022 - Pragmatics and Society 13 (1):85-106.
    Recent discourse research has examined the rise of right-wing populism. Yet the predominant focus on political parties and politicians means that we know less about how right-wing identities are performed among ordinary people with different degrees of political engagement. This paper examines reader comments pages in three British newspapers, analysing how participants perform, defend and reinforce their political identities in online fora. It traces how supporters of the far-right United Kingdom Independence Party perform collective identities and enact political antagonisms. The (...)
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  11. A Sociopragmatic Account of Religiosity and Secularity in Fictional Narratives.Kamel Abdelbadie Elsaadany - 2022 - Pragmatics and Society 13 (1):45-66.
    This paper investigates the religiosity/secularity dichotomy in Naguib Mahfouz’s novels, which is shaped by cultural narratives that convey his ideas. It analyzes a defined corpus of Mahfouz’s narratives that articulate his notions of religiosity/secularity. Through an interdisciplinary methodology combining the application of pragmatics, interactional sociolinguistics, and contextual analysis, it aims to determine Mahfouz’s potentiality for perceiving and narrativizing religiosity and secularity in twentieth-century Egypt. It discusses how Mahfouz adopts sociopragmatic techniques to give a bright picture of the secularist discourse but (...)
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  12.  1
    The Ethnopragmatics of Jish Arabic-Speaking Culture.Sandy Habib - 2022 - Pragmatics and Society 13 (1):67-84.
    The aim of this paper is to describe five speech practices employed by Jish Arabic speakers: greeting a passerby, forms of address, necessary expressions when talking about death, necessary expressions when praising someone, and necessary expressions when mentioning entities of “low” value. These five speech practices are described using the Cultural Scripts Approach, which employs simple, universal language, thus enhancing descriptive accuracy and reducing ethnocentrism.
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  13.  3
    Using Wmen (We) to Mean s/He in Chinese Parents’ Interaction : Interpersonal Meanings and Relational Work.Yanmei Han & Tao Xiong - 2022 - Pragmatics and Society 13 (1):126-150.
    Using the first-person plural pronoun wǒmen to refer to a child is repeatedly observed in Chinese parents’ interaction. To understand its interpersonal meanings, this study investigates this non-prototypical pronoun use in Chinese parents’ community of practice. The analysis shows that the non-prototypical use of this pronoun not only displays agency and connection between parents and children but also reveals the seemingly close but detached relationship among parents. This non-prototypical pronoun use unveils the complex and dynamic nature of relational work. We (...)
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  14.  1
    Review of Taleghani-Nikazm, Betz & Golato (2020): Mobilizing Others: Grammar and Lexis Within Larger Activities. [REVIEW]Kamilla Kraft - 2022 - Pragmatics and Society 13 (1):157-162.
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  15.  1
    Negotiating Identities : First Person Pronominal Use Between Japanese University Students.Judit Kroo - 2022 - Pragmatics and Society 13 (1):22-44.
    This study examines processes through which social personae are conveyed by male Japanese students at a public university in Yokohama. Focusing on the frame-setting function of first person pronominals in contexts where there is no intra/inter speaker variation in the choice of FPP, this paper analyzes how speakers manage identity-associated discursive alignments related to a shared Okinawa prefecture background. The common experience of being from Okinawa prefecture and attending university far from home is the primary reason that these speakers are (...)
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  16.  2
    Challenges of Trust in Atypical Interaction.Camilla Lindholm & Melisa Stevanovic - 2022 - Pragmatics and Society 13 (1):107-125.
    All effective communication is based on the participants trusting that they share their basic orientations to the world – that is, they have a common ground. In this paper, however, we examine situations in which such trust is lacking. Drawing on conversation–analytic methodology and on 30 hours of video data featuring persons with dementia and their caregivers in a Swedish-language daycare center in Finland, we consider some of the social consequences resulting from a lack of trust. Our analysis focused on (...)
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  17.  1
    Sociality and Moral Conflicts : Migrant Stories of Relational Vulnerability.Rosina Márquez Reiter & Dániel Z. Kádár - 2022 - Pragmatics and Society 13 (1):1-21.
    This paper explores how understandings of sociality influence the way members of two different social groups discursively animate moral conflicts. It examines how moral conflicts are constructed in life-story interviews by Chinese and Latin American migrants as they reflect on patterns of sociation with co-ethnics in London. These interviews typify the kind of conflicts that emerged across a 102 interview database where a discrepancy between expectations of how contextually-situated interpersonal relations are established and how they should unfold are. The transnational (...)
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  18.  1
    Review of Schneider & Eitelmann (2020): Linguistic Inquiries Into Donald Trump’s Language. From ‘Fake News’ to ‘Tremendous Success’. [REVIEW]Nelly Tincheva - 2022 - Pragmatics and Society 13 (1):151-156.
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  19.  1
    Review of Archer, Grainger & Jagodziński (2020): Politeness in Professional Contexts. [REVIEW]Maria Tsimpiri - 2022 - Pragmatics and Society 13 (1):163-168.
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