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  1. Unplanned Effects of Intelligent Agents on Internet Use: A Social Informatics Approach. [REVIEW]Alexander Serenko, Umar Ruhi & Mihail Cocosila - 2007 - AI and Society 21 (1-2):141-166.
    This paper instigates a discourse on the unplanned effects of intelligent agents in the context of their use on the Internet. By utilizing a social informatics framework as a lens of analysis, the study identifies several unanticipated consequences of using intelligent agents for information- and commerce-based tasks on the Internet. The effects include those that transpire over time at the organizational level, such as e-commerce transformation, operational encumbrance and security overload, as well as those that emerge on a cultural level, (...)
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