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  1. Student Satisfaction in Higher Education: Settling Up and Settling Down.Claire Skea - 2017 - Ethics and Education 12 (3):364-377.
    Student satisfaction measures serve to provide a measure of ‘quality’ in the current audit culture of universities. This paper argues that the form of satisfaction valued within contemporary Higher Education amounts to a form of settling, where the primary aim is to settle the students’ expectations, and meet their needs. Drawing initially on the etymology of ‘satisfaction’, the paper then turns to the work of Martin Heidegger and his notion of the ‘uncanny’, to discuss how we are ontologically unsettled. The (...)
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