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  1. Somewhere to Turn To1: Signposting in Service Provision.Emily Hofstetter & Marc Alexander - 2021 - Discourse and Communication 15 (2):119-138.
    This article investigates how members of the public are guided or ‘signposted’ out of organisations that they have contacted to third-party agencies. Using conversation analysis, we examine the interactional practices professionals use to signpost callers to external organisations when their concerns do not fit within the remit of the present service. Drawing on a corpus of over 500 calls and meetings at five different institutions in the UK, we show how the practice of signposting is intertwined with the activities of (...)
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