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Trust, Accountability, and Sales Agents’ Dueling Loyalties

Published online by Cambridge University Press:  23 January 2015

Nancy B. Kurland
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Abstract

This paper argues that current accountability mechanisms are inadequate to ensure that straight-commissioned agents meet their fiduciary obligations to their clients. In doing so, using agency theory, it revisits how the straight-commission compensation system creates agents’ dueling loyalties and recommends mechanisms of accountability organizations, agents, and/or clients can recognize and employ to ensure agents’ fiduciary obligations to their clients.

Type
Articles
Information
Business Ethics Quarterly , Volume 6 , Issue 3 , July 1996 , pp. 289 - 310
Copyright
Copyright © Society for Business Ethics 1996

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