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The illusion of quality

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References

  1. Jones, J. and Macilwaine, H. (1991). Diagnosing the Organisation: one health authority's experience of Total Quality Management.International Journal of Health Care Quality Assurance,4 (4), 21. The authors float the idea that lack of quality may be the cause of ′40% of operating costs in a service agency′—though they do not explain how this figure is calculated.

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  1. Crewe & Alsager College, Manchester Metropolitan University, Hassall Road, ST7 2HL, Alsager, Cheshire, UK

    Michael Loughlin

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  1. Michael Loughlin
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Loughlin, M. The illusion of quality. Health Care Anal 1, 69–73 (1993). https://doi.org/10.1007/BF02196975

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