The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships

Journal of Business Ethics 96 (4):657 - 668 (2010)
Abstract
Scholarly research largely converges on the argument that trust is of paramount importance to drive economic agents toward mutually satisfactory, fair, and ethically compliant behaviors. There is, however, little agreement on the meaning of trust, whose conceptualizations differ with respect to actors, relationships, behaviors, and contexts. At present, we know much better what trust does than what trust is. In this article, we present an extensive review and analysis of the most prominent articles on trust in market relationships. Using computer-aided content analysis and network analysis methods, we identify key, recurring dimensions that guided the conceptualization of trust in past research, and show how trust can be developed as a multifaceted and layered construct. Our results are an important contribution to a convergence of research toward a shared and common view of the meaning of trust. This process is important to ensure the body of trust research's internal theoretical consistency, and to provide reliable and common principles for the management of business relationships — a context in which opportunism and imperfect information may induce economic actors to cheat and stray from fair and ethically compliant behaviors
Keywords trust  trust conceptualization  business relationships  content analysis  network analysis  review
Categories (categorize this paper)
DOI 10.1007/s10551-010-0491-4
Options
 Save to my reading list
Follow the author(s)
Edit this record
My bibliography
Export citation
Find it on Scholar
Mark as duplicate
Request removal from index
Revision history
Download options
Our Archive


Upload a copy of this paper     Check publisher's policy     Papers currently archived: 31,812
Through your library
References found in this work BETA
The Structure of Scientific Revolutions.Thomas S. Kuhn - 1962 - University of Chicago Press.
Trust and Power.Niklas Luhmann - 1982 - Studies in Soviet Thought 23 (3):266-270.
Professional Ethics and the Culture of Trust.Andrew Brien - 1998 - Journal of Business Ethics 17 (4):391 - 409.

View all 11 references / Add more references

Citations of this work BETA

Add more citations

Similar books and articles
Is It Commercially Irresponsible to Trust?Keith Blois - 2003 - Journal of Business Ethics 45 (3):183 - 193.
Creating Trust.Robert C. Solomon - 1998 - Business Ethics Quarterly 8 (2):205-232.
Puzzles About Trust.Doran Smolkin - 2008 - Southern Journal of Philosophy 46 (3):431-449.
Trust in Strangers, Trust in Friends.Jessica Miller - 2003 - Philosophy in the Contemporary World 10 (1):17-22.
Trust, Morality and International Business.George G. Brenkert - 1998 - Business Ethics Quarterly 8 (2):293-317.
Trust in Scientific Publishing.Harry Hummels & Hans E. Roosendaal - 2001 - Journal of Business Ethics 34 (2):87 - 100.
Trust: Self-Interest and the Common Good.Marek Kohn - 2008 - Oxford University Press.
Added to PP index
2010-06-09

Total downloads
50 ( #118,407 of 2,231,542 )

Recent downloads (6 months)
2 ( #264,176 of 2,231,542 )

How can I increase my downloads?

Monthly downloads
My notes
Sign in to use this feature