The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships
Journal of Business Ethics 96 (4):657 - 668 (2010)
Scholarly research largely converges on the argument that trust is of paramount importance to drive economic agents toward mutually satisfactory, fair, and ethically compliant behaviors. There is, however, little agreement on the meaning of trust, whose conceptualizations differ with respect to actors, relationships, behaviors, and contexts. At present, we know much better what trust does than what trust is. In this article, we present an extensive review and analysis of the most prominent articles on trust in market relationships. Using computer-aided content analysis and network analysis methods, we identify key, recurring dimensions that guided the conceptualization of trust in past research, and show how trust can be developed as a multifaceted and layered construct. Our results are an important contribution to a convergence of research toward a shared and common view of the meaning of trust. This process is important to ensure the body of trust research's internal theoretical consistency, and to provide reliable and common principles for the management of business relationships — a context in which opportunism and imperfect information may induce economic actors to cheat and stray from fair and ethically compliant behaviors
|Keywords||trust trust conceptualization business relationships content analysis network analysis review|
|Categories||categorize this paper)|
References found in this work BETA
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Developing Organizational Trust Through Advancement of Employees' Work Ethic in a Post-Socialist Context.Raminta Pučėtaitė & Anna-Maija Lämsä - 2008 - Journal of Business Ethics 82 (2):325 - 337.
Citations of this work BETA
Building Trust Between Consumers and Corporations: The Role of Consumer Perceptions of Transparency and Social Responsibility. [REVIEW]Jiyun Kang & Gwendolyn Hustvedt - 2013 - Journal of Business Ethics 125 (2):1-13.
Timing in Accountability and Trust Relationships.Salvador Carmona, Rafael Donoso & Philip M. J. Reckers - 2013 - Journal of Business Ethics 112 (3):481-495.
The Influence of Ability, Benevolence, and Integrity in Trust Between Managers and Subordinates: The Role of Ethical Reasoning.Álvaro Lleó de Nalda, Manuel Guillén & Ignacio Gil Pechuán - 2016 - Business Ethics: A European Review 25 (4):556-576.
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