Specific Organizational Citizenship Behaviours and Organizational Effectiveness: The Development of a Conceptual Heuristic Device

Organizational citizenship behaviour has generally been associated with organizational effectiveness. However, recent research has shown that this may not always be the case and that certain types of organizational citizenship behaviour such as compulsory citizenship behaviour, may be inimical to the fulfillment of formal goals and organizational effectiveness. Using military historical and business organizational secondary data, the paper maintains that extreme variance in either organizational (task) or personal (social psychological) support organizational citizenship behaviour generates entropic citizenship behaviour which derails completely the effective accomplishment of formal organizational goals. A general model of organizational citizenship behaviour with entropic citizenship behavior as its novel conceptual boundary is developed in the paper, and four specific propositions with implications for future empirical research are delineated
Keywords organizational citizenship  heuristic  organizational effectiveness
Categories (categorize this paper)
DOI 10.1111/jtsb.12046
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

Our Archive

Upload a copy of this paper     Check publisher's policy     Papers currently archived: 41,524
Through your library

References found in this work BETA

Four Concepts of Social Structure.Douglas Porpora - 1989 - Journal for the Theory of Social Behaviour 19 (2):195-211.
Four Concepts of Social Structure Douglas V. Porpora.Douglas V. Porpora - 1989 - Journal for the Theory of Social Behaviour 19 (2):195–211.

Add more references

Citations of this work BETA

No citations found.

Add more citations

Similar books and articles


Added to PP index

Total views
17 ( #478,453 of 2,248,795 )

Recent downloads (6 months)
3 ( #605,827 of 2,248,795 )

How can I increase my downloads?


My notes

Sign in to use this feature