Authors
Samy S. Abu-Naser
North Dakota State University (PhD)
Abstract
Abstract: Background: In spite of the fact that computers continue to improve in speed and functions operation, they remain complex to use. Problems frequently happen, and it is hard to resolve or find solutions for them. This paper outlines the significance and feasibility of building a desktop PC problems diagnosis system. The system gathers problem symptoms from users’ desktops, rather than the user describes his/her problems to primary search engines. It automatically searches global databases of problem symptoms and solutions, and also allows ordinary users to contribute exact problem reports in a structured manner. Objectives: The main goal of this Knowledge Based System is to get the suitable problem desktop PC symptoms and the correct way to solve the errors. Methods: In this paper the design of the proposed Knowledge Based System which was produced to help users of desktop PC in knowing many of the problems and error such as : Power supply problems, CPU errors, RAM dumping error, hard disk errors and bad sectors and suddenly restarting PC. The proposed Knowledge Based System presents an overview about desktop PC hardware errors are given, the cause of fault are outlined and the solution to the problems whenever possible is given out. CLIPS Knowledge Based System language was used for designing and implementing the proposed expert system. Results: The proposed PC desktop troubleshooting Knowledge Based System was evaluated by IT students and they were satisfied with its performance.
Keywords Knowledge Based System  Desktop PC  Troubleshooting
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Diabetes Prediction Using Artificial Neural Network.Nesreen Samer El_Jerjawi & Samy S. Abu-Naser - 2018 - International Journal of Advanced Science and Technology 121:54-64.
Email Classification Using Artificial Neural Network.Ahmed Alghoul, Sara Al Ajrami, Ghada Al Jarousha, Ghayda Harb & Samy S. Abu-Naser - 2018 - International Journal of Academic Engineering Research (IJAER) 2 (11):8-14.

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