The role of human resource management in implementing a 'new agreement' between employers and employees

AI and Society 17 (2):134-149 (2003)
When quality in an organisational context includes more employee-oriented arrangements and systems, the introduction of a new relationship pattern between employers and employees can rightly be considered a quality program. In this article we describe the shifting roles of HRM and 'people management' in general within a changing environmental and organisational context. We present an original 'FIT' organisational model, in which the role of HRM as 'partner-champion' is highlighted, and which was implemented during the 1990s in a multinational company. More specifically, we describe the company background, the motives for this new approach, the basic principles and the main phases of implementation of this new 'social contract'
Keywords Human Resource Management  New Deal  Psychological contract  Quality management
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DOI 10.1007/s00146-003-0246-1
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