NAVIGATING BETWEEN CHAOS AND BUREAUCRACY: BACKGROUNDING TRUST IN OPEN-CONTENT COMMUNITIES
In Karl Aberer, Andreas Flache, Wander Jager, Ling Liu, Jie Tang & Christophe Guéret (eds.), 4th International Conference, SocInfo 2012, Lausanne, Switzerland, December 5-7, 2012. Proceedings. Springer (2012)
Abstract
Many virtual communities that rely on user-generated content (such as social news sites, citizen journals, and encyclopedias in particular) offer unrestricted and immediate ‘write access’ to every contributor. It is argued that these communities do not just assume that the trust granted by that policy is well-placed; they have developed extensive mechanisms that underpin the trust involved (‘backgrounding’). These target contributors (stipulating legal terms of use and developing etiquette, both underscored by sanctions) as well as the contents contributed by them (patrolling for illegal and/or vandalist content, variously performed by humans and bots; voting schemes). Backgrounding trust is argued to be important since it facilitates the avoidance of bureaucratic measures that may easily cause unrest among community members and chase them away.Author's Profile
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Citations of this work
From open-source software to Wikipedia: ‘Backgrounding’ trust by collective monitoring and reputation tracking.Paul B. de Laat - 2014 - Ethics and Information Technology 16 (2):157-169.
The use of software tools and autonomous bots against vandalism: eroding Wikipedia’s moral order?Paul B. de Laat - 2015 - Ethics and Information Technology 17 (3):175-188.
Profiling vandalism in Wikipedia: A Schauerian approach to justification.Paul B. de Laat - 2016 - Ethics and Information Technology 18 (2):131-148.
References found in this work
Trust, hope and empowerment.Victoria McGeer - 2008 - Australasian Journal of Philosophy 86 (2):237 – 254.
Epistemological problems of testimony.Jonathan E. Adler - 2006 - Stanford Encyclopedia of Philosophy.
The entanglement of trust and knowledge on the web.Judith Simon - 2010 - Ethics and Information Technology 12 (4):343-355.