The Hazards of Putting Ethics on Autopilot

MIT Sloan Management Review 65 (4) (2024)
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Abstract

The generative AI boom is unleashing its minions. Enterprise software vendors have rolled out legions of automated assistants that use large language model (LLM) technology, such as ChatGPT, to offer users helpful suggestions or to execute simple tasks. These so-called copilots and chatbots can increase productivity and automate tedious manual work. In this article, we explain how that leads to the risk that users' ethical competence may degrade over time — and what to do about it.

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Author Profiles

Julian Friedland
Metropolitan State University of Denver
Kristian Myrseth
University of York

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