Cognitive components of troubleshooting strategies
Thinking and Reasoning 13 (2):134 – 163 (2007)
Abstract
This study investigated the kinds of knowledge necessary to learn an important troubleshooting strategy, elimination. A total of 50 college-level students searched for the source of failures in simple digital networks. Production system modelling suggested that students using a common but simpler backtracking strategy would learn the more advanced elimination strategy if they applied certain domain-specific knowledge and the general-purpose problem-solving strategy of reductio ad absurdum. In an experiment, students solved network troubleshooting problems after being trained with either the domain-specific knowledge, the reductio ad absurdum strategy, both types of knowledge, or neither. Students needed both the domain-specific and general knowledge identified by the models in order to significantly increase their elimination use.DOI
10.1080/13546780600750641
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References found in this work
Reasoning, Abstraction, and the Prejudices of ZOth-Century Psychology.R. E. Nisbett - 1993 - In Richard E. Nisbett (ed.), Rules for Reasoning. L. Erlbaum Associates.