Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations are Won and Lost [Book Review]
Journal of Business Ethics 105 (3):337-356 (2012)
This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005 ) and novel lessons for reputation management practice
|Keywords||Corporate Responsibility Stakeholders Reputation|
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References found in this work BETA
Corporate Social Responsibility Theories: Mapping the Territory. [REVIEW]Elisabet Garriga & Domènec Melé - 2004 - Journal of Business Ethics 53 (1-2):51-71.
The Role of Money and Religiosity in Determining Consumers' Ethical Beliefs.Scott J. Vitell, Joseph G. P. Paolillo & Jatinder J. Singh - 2005 - Journal of Business Ethics 64 (2):117 - 124.
Parallel Universes: Companies, Academics, and the Progress of Corporate Citizenship.Sandra Waddock - 2004 - Business and Society Review 109 (1):5-42.
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Citations of this work BETA
A Review of Sustainable Supply Chain Management Practices in Canada. [REVIEW]Oguz Morali & Cory Searcy - 2013 - Journal of Business Ethics 117 (3):635-658.
Use of Focus Groups in Business Ethics Research: Potential, Problems and Paths to Progress.Christopher J. Cowton & Yvonne Downs - 2015 - Business Ethics: A European Review 24:S54-S66.
How Employees’ Perceptions of CSR Increase Employee Creativity: Mediating Mechanisms of Compassion at Work and Intrinsic Motivation.Won-Moo Hur, Tae-Won Moon & Sung-Hoon Ko - forthcoming - Journal of Business Ethics.
Corporate Reputation Measurement: Alternative Factor Structures, Nomological Validity, and Organizational Outcomes.James Agarwal, Oleksiy Osiyevskyy & Percy M. Feldman - 2015 - Journal of Business Ethics 130 (2):485-506.
The Judas Within: A Look at the Sexual Abuse Crisis in the Catholic Church.Christopher Chan & Brenda Scott-Ladd - 2014 - Ethics and Behavior 24 (4):326-339.
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