Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda [Book Review]

Journal of Business Ethics 109 (3):275-287 (2012)

Abstract
Forgiveness and reconciliation have been shown to be beneficial alternatives to revenge as responses to an interpersonal offense in the workplace. Prior research on these topics, however, is often narrow in scope, focusing on only the victim. Moreover, existing research is often unclear about the relationship between forgiveness and reconciliation. In response, this article proposes a conceptual framework of forgiveness, reconciliation, and their respective antecedents which is both multi-level and interdisciplinary. This framework is used to review the nascent management-related research on forgiveness and reconciliation, and to augment this research from other fields, especially social psychology. Future research directions and managerial implications are proposed based on the multi-level model and research from other fields.
Keywords Apologies  Conflict resolution  Deviant workplace behaviors  Forgiveness  Levels of analysis  Organizational citizenship behaviors  Reconciliation  Workplace violence
Categories (categorize this paper)
ISBN(s)
DOI 10.1007/s10551-011-1125-1
Options
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

Our Archive


Upload a copy of this paper     Check publisher's policy     Papers currently archived: 47,350
Through your library

References found in this work BETA

Add more references

Citations of this work BETA

Psychology and Business Ethics: A Multi-Level Research Agenda.Gazi Islam - forthcoming - Journal of Business Ethics:1-13.

View all 10 citations / Add more citations

Similar books and articles

The Dilemma of Divine Forgiveness.Glen Pettigrove - 2008 - Religious Studies 44 (4):457-464.
Forgiveness in Context.Molly Andrews - 2000 - Journal of Moral Education 29 (1):75-86.
A Philosophical Exploration of Forgiveness.William Long - 2008 - Philosophy in the Contemporary World 15 (1):55-68.
Forgiveness in a Political Context.P. Vandevelde - 2013 - Philosophy and Social Criticism 39 (3):263-276.
The Philosophical Controversy Over Political Forgiveness.Alice MacLachlan - 2012 - In Paul van Tongeren, Neelke Doorn & Bas van Stokkom (eds.), Public Forgiveness in Post-Conflict Contexts. Intersentia. pp. 37-64.
The Nature and Limits of Forgiveness.Alice MacLachlan - 2008 - Dissertation, Boston University
Unapologetic Forgiveness.Glen Pettigrove - 2004 - American Philosophical Quarterly 41 (3):187 - 204.
The Difficulty of Reconciliation.R. Bhargava - 2012 - Philosophy and Social Criticism 38 (4-5):369-377.

Analytics

Added to PP index
2011-12-07

Total views
39 ( #234,670 of 2,291,086 )

Recent downloads (6 months)
3 ( #400,984 of 2,291,086 )

How can I increase my downloads?

Downloads

My notes

Sign in to use this feature