Journal of Business Ethics 145 (1):1-20 (2017)

Declining levels of stakeholder trust in business are of concern to business executives and scholars for legitimacy- and performance-related effects. Research in the area of stakeholder trust in business is nascent; therefore, the trust formation process has been rarely examined at the stakeholder level. Furthermore, the role of personal values as one significant influence in trust formation has been under-researched. In this paper, we develop a contingency model for stakeholder trust formation based on the effects of stakeholder-specific vulnerability and personal values of the trustor. Using a factorial vignette methodology, we find that Schwartz’s value set interacts with stakeholder roles so that trustworthiness signals of competence and character play differing roles during trust formation. These results inform stakeholder trust research, organizational trust research, and research in personal values. The research also informs managers tasked with rebuilding stakeholder trust in business.
Keywords No keywords specified (fix it)
Categories (categorize this paper)
DOI 10.1007/s10551-015-2839-2
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

PhilArchive copy

Upload a copy of this paper     Check publisher's policy     Papers currently archived: 53,586
External links

Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
Through your library

References found in this work BETA

On the Self-Regulation of Behavior.Charles S. Carver - 1998 - Cambridge University Press.
Trust, Reputation and Corporate Accountability to Stakeholders.Tracey Swift - 2001 - Business Ethics: A European Review 10 (1):16-26.

View all 6 references / Add more references

Citations of this work BETA

Add more citations

Similar books and articles

The Sales Process and the Paradoxes of Trust.G. Oakes - 1990 - Journal of Business Ethics 9 (8):671 - 679.
Stakeholder Capitalism.R. Edward Freeman, Kirsten Martin & Bidhan Parmar - 2007 - Journal of Business Ethics 74 (4):303-314.
An Ethics Role-Playing Case.Tim Manuel - 2010 - Journal of Business Ethics Education 7:155-176.
Stakeholder Identities, Trust and Cooperation.Thomas Schneider - 2013 - Proceedings of the International Association for Business and Society 24:214-225.
Business Ethics and Stakeholder Analysis.Kenneth E. Goodpaster - 1991 - Business Ethics Quarterly 1 (1):53-73.
Proactive Stakeholder Alliances in the Renewable Energy Industry.Terry Porter & Ana Zivanovic - 2009 - Proceedings of the International Association for Business and Society 20:171-181.
Is It Commercially Irresponsible to Trust?Keith Blois - 2003 - Journal of Business Ethics 45 (3):183 - 193.
Trust, Morality and International Business.George G. Brenkert - 1998 - Business Ethics Quarterly 8 (2):293-317.
Creating Trust.Robert C. Solomon - 1998 - Business Ethics Quarterly 8 (2):205-232.


Added to PP index

Total views
16 ( #595,004 of 2,348,620 )

Recent downloads (6 months)
4 ( #186,189 of 2,348,620 )

How can I increase my downloads?


My notes