TQM: Just what the ethicist ordered [Book Review]
Journal of Business Ethics 15 (9):963 - 972 (1996)
AbstractTotal quality management (TQM) has become a basic business practice in organizations throughout the world. Implementation of TQM in these organizations has been driven by the desire to increase profits in the highly competitive business world. Total quality management techniques are designed to improve performance.Concurrently, organizations are striving to eradicate the concept that the termbusiness ethics is an oxymoron. Corporate codes of conduct have been developed to indicate the outside boundaries of acceptable organizational behavior and companies are espousing and enforcing the ideals contained within these codes.
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References found in this work
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Corporate codes of conduct: A collective conscience and continuum. [REVIEW]Cecily A. Raiborn & Dinah Payne - 1990 - Journal of Business Ethics 9 (11):879 - 889.