Total Quality Management and the Silent Patient

Business Ethics Quarterly 12 (4):481-504 (2002)

Abstract
This essay examines the impact of the imposition of businesses techniques, in particular, those associated with Total QualityManagement, on the relationships of important components of the health care delivery system, including payers, managed care organizations, institutional and individual providers, enrollees, and patients. It examines structural anomalies within the delivery system and concludes that the use of Total Quality Management techniques within the health care system cannot prevent the shift of attention of other components away from the enrollee and the patient, and may even contribute to it. It speculates that the organization ethics process may serve as a quality control mechanism to prevent this shift and so help eliminate some of the ethically problematic processes and outcomes within the health care delivery system
Keywords Applied Philosophy  Business and Professional Ethics  Social Science
Categories (categorize this paper)
ISBN(s) 1052-150X
DOI 10.2307/3857996
Options
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

Our Archive


Upload a copy of this paper     Check publisher's policy     Papers currently archived: 38,955
Through your library

References found in this work BETA

No references found.

Add more references

Citations of this work BETA

Complexity and the Role of Ethics in Health Care.Ann E. Mills, Mary V. Rorty & Patricia H. Werhane - 2003 - Emergence: Complexity and Organization 5 (3):6-21.

Add more citations

Similar books and articles

Should We Create a Health Care System in the United States?Laurence B. McCullough - 1994 - Journal of Medicine and Philosophy 19 (5):483-490.
SQCs in Turkey as “Imece Circles”.Hayal Köksal - 2012 - AI and Society 27 (3):377-386.
Defining Quality of Care Persuasively.Maya J. Goldenberg - 2012 - Theoretical Medicine and Bioethics 33 (4):243-261.
TQM: Just What the Ethicist Ordered. [REVIEW]Cecily Raiborn & Dinah Payne - 1996 - Journal of Business Ethics 15 (9):963 - 972.
The Silent World of Doctor and Patient.Jay Katz - 1984 - Johns Hopkins University Press.
Fulfilling Institutional Responsibilities in Health Care.Jerry Goodstein - 2002 - Business Ethics Quarterly 12 (4):433-450.

Analytics

Added to PP index
2009-01-28

Total views
28 ( #261,748 of 2,319,375 )

Recent downloads (6 months)
2 ( #592,230 of 2,319,375 )

How can I increase my downloads?

Monthly downloads

My notes

Sign in to use this feature