The Availability of the Focus Standards on Human Resources and Processes as a Potential for Excellence in Palestinian Universities According to the European Model

Samy S. Abu-Naser
North Dakota State University (PhD)
Ahmed M. A. FarajAllah
Al-Aqsa University - Palestine
The study aimed to identify the availability of the two focus criteria on human resources and processes as a means of excellence in Palestinian universities according to the European model in the Palestinian universities. The study used the analytical descriptive method. The study was conducted on the university leadership in Al-Azhar and Islamic Universities. The study sample consisted of (135) individuals, (119) of whom responded, and the questionnaire was used in collecting data. The results of the study were as follows: (a) High level of achievement of the criterion of focus on human resources with a percentage of (73.6%). The sub-areas of the HR focus were as follows: (reward, appreciation and attention to human resources at the university, Identify and develop the continuity of knowledge and qualifications of human resources, and finally: planning, management and development of human resources). There is a high standard of emphasis on operations with a percentage of (74.6%). The sub-areas of the Process Focus Standard are as follows: (Process Design and Management Methodology, Process Improvement in Creative Ways to Generate Value Added for Students and Beneficiaries, Design and Development of Academic Programs and Internal Services by Students' need). The study presented a number of recommendations, the most important of which are: Making more efforts in the planning, management and development of human resources in universities, working to identify and develop the continuity of knowledge and qualifications of human resources through training courses and scholarships for the members of the academic body, working to increase the participation and empowerment of human resources in decision making, and work on the design and development of academic programs and internal services according to the needs of students and to meet the labor market.
Keywords Human Resources, Operations Standard, Excellence  European Model  Palestinian Universities
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