Consistent questions of ambiguity in organizational crisis communication: Jack in the box as a case study [Book Review]
Journal of Business Ethics 25 (2):143 - 155 (2000)
The complexity of crisis situations allows for corporate responses to create multiple interpretations for organizational stakeholders concerning crisis evidence, the organization's intentions, and the locus of responsibility. Hence, organizations have the ability to emphasize an interpretation where the organization is viewed most favorably. Using Jack in the Box as a case study, we apply stakeholder theory to ascertain the ethical implications of employing strategic ambiguity in organizational crisis communication. We conclude that the crisis response provided by Jack in the Box's leaders was ethically questionable in the areas of evidence, intent, and locus because the ambiguity they introduced privileged their financial stakeholders over others. Ultimately, this strategic use of ambiguity diminished the deliberative ability of Jack in the Box's publics.
|Keywords||Philosophy Ethics Business Education Economic Growth Management|
|Categories||categorize this paper)|
References found in this work BETA
No references found.
Citations of this work BETA
Legitimizing Negative Aspects in GRI-Oriented Sustainability Reporting: A Qualitative Analysis of Corporate Disclosure Strategies.Rüdiger Hahn & Regina Lülfs - 2013 - Journal of Business Ethics 123 (3):1-20.
When Does Ethical Code Enforcement Matter in the Inter-Organizational Context? The Moderating Role of Switching Costs.Scott R. Colwell, Michael J. Zyphur & Marshall Schminke - 2011 - Journal of Business Ethics 104 (1):47-58.
Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions. [REVIEW]Marcus Selart, Svein Tvedt Johansen & Synnøve Nesse - 2013 - Journal of Business Ethics 116 (1):99-106.
Concepts of Care in Organizational Crisis Prevention.Sheldene Simola - 2005 - Journal of Business Ethics 62 (4):341-353.
Public Relations Autonomy, Legal Dominance, and Strategic Orientation as Predictors of Crisis Communicative Strategies.Yi-Hui Huang & Shih-Hsin Su - 2009 - Journal of Business Ethics 86 (1):29-41.
Similar books and articles
Abuse of Ministerial Authority, Systemic Perjury, and Obstruction of Justice: Corruption in the Shadows of Organizational Practice. [REVIEW]Seraphim Voliotis - 2011 - Journal of Business Ethics 102 (4):537-562.
Corporate Communication, Ethics, and Operational Identity: A Case Study of Benetton.Janet L. Borgerson, Jonathan E. Schroeder, Martin Escudero Magnusson & Frank Magnusson - 2009 - Business Ethics 18 (3):209-223.
Significant Choice and Crisis Decision Making: Meritcare's Public Communication in the Fen–Phen Case. [REVIEW]Renae A. Streifel, Bethany L. Beebe, Shari R. Veil & Timothy L. Sellnow - 2006 - Journal of Business Ethics 69 (4):389 - 397.
Is Symmetrical Communication Ethical and Effective?Yi-Hui Huang - 2004 - Journal of Business Ethics 53 (4):333-352.
The Collapse of a European Bank in the Financial Crisis: An Analysis From Stakeholder and Ethical Perspectives. [REVIEW]Yves Fassin & Derrick Gosselin - 2011 - Journal of Business Ethics 102 (2):169-191.
Crisis Management & Team Effectiveness: A Closer Examination.Granville King - 2002 - Journal of Business Ethics 41 (3):235 - 249.
Virtuous Responses to Organizational Crisis: Aaron Feuerstein and Milt Colt. [REVIEW]Matthew W. Seeger & Robert R. Ulmer - 2001 - Journal of Business Ethics 31 (4):369 - 376.
Can Ethical Organizational Character Be Stimulated and Enabled?: “Upbuilding” Dialog as Crisis Management Method. [REVIEW]Richard P. Nielsen & Ron Dufresne - 2005 - Journal of Business Ethics 57 (4):311 - 326.
Added to index2009-01-28
Total downloads31 ( #158,863 of 2,146,823 )
Recent downloads (6 months)1 ( #385,701 of 2,146,823 )
How can I increase my downloads?
There are no threads in this forum
Nothing in this forum yet.