A corporate social responsibility audit within a quality management framework

Journal of Business Ethics 31 (4):285 - 297 (2001)

In this paper a corporate social responsibility audit is developed following the underlying methodology of the quality award/excellence models. Firstly the extent to which the quality awards already incorporate the development of social responsibility is examined by looking at the Malcolm Baldrige National Quality Award and the European Quality Award. It will be shown that the quality awards do not yet include ethical aspects in relation to social responsibility. Both a clear definition of social responsibility and an improved audit instrument are required. A definition and an audit instrument are developed which stimulate movement in that direction and help organisations to reflect on their position in relation to social responsibility.
Keywords audit  business ethics  self-assessment  social responsibility  total quality management
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Reprint years 2004
DOI 10.1023/A:1010767001610
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