Stakeholder Management Capability: A Discourse–Theoretical Approach

Journal of Business Ethics 79 (4):395-405 (2008)

Authors
Abe Zakhem
Seton Hall University
Abstract
Since its inception, Stakeholder Management Capability (SMC) has constituted a powerful hermeneutic through which business organizations have understood and leveraged stakeholder relationships. On this model, achieving a high level of capability largely depends on managerial ability to effectively bargain with stakeholders and establish solidarity vis-à-vis the successful negotiation, implementation, and execution of "win–win" transactional exchanges. Against this account, it is rightly pointed out that a transactional explanation of stakeholder relationships, regarded by many as the bottom line for stakeholder management, fails to provide managerial direction regarding how to resolve a variety of normative stakeholder claims that resist commoditization. In response to this issue, this paper has two overlapping goals. It seeks to elaborate a discourse theoretical approach to the problem by first drawing out Jurgen Habermas’ theory of communicative action and delineating the various types of rational discourse. Second, the paper attempts to present concrete implications for SMC relative to reshaping the contours of rational, process, and transactional analysis in light of central discourse theoretical conclusions.
Keywords critical theory  discourse ethics  stakeholder management capability  stakeholder management theory  communicative action
Categories (categorize this paper)
DOI 10.1007/s10551-007-9405-5
Options
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

Our Archive


Upload a copy of this paper     Check publisher's policy     Papers currently archived: 40,736
Through your library

References found in this work BETA

Stakeholder Legitimacy.Robert Phillips - 2003 - Business Ethics Quarterly 13 (1):25-41.

View all 18 references / Add more references

Citations of this work BETA

Stakeholder Theory: A Deliberative Perspective.Ulf Henning Richter & Kevin E. Dow - 2017 - Business Ethics: A European Review 26 (4):428-442.

View all 7 citations / Add more citations

Similar books and articles

Stakeholder Management Theory, Firm Strategy, and Ambidexterity.Mario Minoja - 2012 - Journal of Business Ethics 109 (1):67-82.
A Dynamic Model of Stakeholder Management.Michael E. Johnson-Cramer & Shawn Berman - 2005 - Proceedings of the International Association for Business and Society 16:320-325.
Sustainability Perspectives.Lionel Boxer - 2007 - Philosophy of Management 6 (2):87-97.
“Justice as Freedom”.Subodh P. Kulkarni - 2009 - Business and Professional Ethics Journal 28 (1-4):3-26.
God as a Managerial Stakeholder?Mark S. Schwartz - 2006 - Journal of Business Ethics 66 (2/3):291 - 306.
Three Elements of Stakeholder Legitimacy.Adele Santana - 2012 - Journal of Business Ethics 105 (2):257-265.
Stakeholder Voice.Harry J. van Buren Iii & Michelle Greenwood - 2009 - Philosophy of Management 8 (3):15-23.
Stakeholder Management Theory: A Critical Theory Perspective.Darryl Reed - 1999 - Business Ethics Quarterly 9 (3):453-483.
Why the Capability Approach is Justified.Sandrine Berges - 2007 - Journal of Applied Philosophy 24 (1):16–25.

Analytics

Added to PP index
2009-01-28

Total views
56 ( #138,824 of 2,243,790 )

Recent downloads (6 months)
5 ( #400,169 of 2,243,790 )

How can I increase my downloads?

Downloads

My notes

Sign in to use this feature