Journal of Business Ethics 79 (4):395-405 (2008)
AbstractSince its inception, Stakeholder Management Capability (SMC) has constituted a powerful hermeneutic through which business organizations have understood and leveraged stakeholder relationships. On this model, achieving a high level of capability largely depends on managerial ability to effectively bargain with stakeholders and establish solidarity vis-à-vis the successful negotiation, implementation, and execution of "win–win" transactional exchanges. Against this account, it is rightly pointed out that a transactional explanation of stakeholder relationships, regarded by many as the bottom line for stakeholder management, fails to provide managerial direction regarding how to resolve a variety of normative stakeholder claims that resist commoditization. In response to this issue, this paper has two overlapping goals. It seeks to elaborate a discourse theoretical approach to the problem by first drawing out Jurgen Habermas’ theory of communicative action and delineating the various types of rational discourse. Second, the paper attempts to present concrete implications for SMC relative to reshaping the contours of rational, process, and transactional analysis in light of central discourse theoretical conclusions.
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References found in this work
Between Facts and Norms: Contributions to a Discourse Theory of Law and Democracy.Jürgen Habermas (ed.) - 1996 - Polity.
[Book Review] the Theory of Communicative Action. [REVIEW]Jurgen Habermas - 1990 - Ethics 100 (3):641-657.
Between Facts and Norms: Contributions to a Discourse Theory of Law and Democracy.Andy Wallace - 1998 - Ethics 108 (3):622-625.
The Theory of Communicative Action, Vol. 1, 'Reason and the Rationalization of Society'.Juergen Habermas - 1984 - Polity..
Citations of this work
Stakeholder Dialogue as Agonistic Deliberation: Exploring the Role of Conflict and Self-Interest in Business-NGO Interaction.Teunis Brand, Vincent Blok & Marcel Verweij - 2020 - Business Ethics Quarterly 30 (1):3-30.
Stakeholders Matter: How Social Enterprises Address Mission Drift.Tommaso Ramus & Antonino Vaccaro - 2017 - Journal of Business Ethics 143 (2):307-322.
Stakeholder Theory: A Deliberative Perspective.Ulf Henning Richter & Kevin E. Dow - 2017 - Business Ethics: A European Review 26 (4):428-442.
What is Ethical Competence? The Role of Empathy, Personal Values, and the Five-Factor Model of Personality in Ethical Decision-Making.Rico Pohling, Danilo Bzdok, Monika Eigenstetter, Siegfried Stumpf & Anja Strobel - 2016 - Journal of Business Ethics 137 (3):449-474.
Sweatshops and Free Action: The Stakes of the Actualism/Possibilism Debate for Business Ethics.Travis Timmerman & Abe Zakhem - 2021 - Journal of Business Ethics 171 (4):683-694.
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