This paper points out the need for an analytical and ontological reorientation of the field of computer-supported cooperative work (CSCW). It is argued that even though this field is heterogeneous it is marred by general problems of conceptualising the co-constitutive relations between humans and technologies. This is demonstrated through readings of several recent CSCW analyses. It is then suggested that a conceptual improvement can be facilitated by paying attention to newer scientific studies, here exemplified by Pickering, Haraway and (...) Latour. (shrink)

Being present in the same room not only enables people to exchange non-verbal communication but also the physical properties of the room offer opportunities for action and thus contribute to the ongoing social process. This paper discusses concepts from social and behavioural sciences to better understand the role of physical environments and artefacts with respect to cooperation among a group of people. Barker's behaviour setting theory is studied and applied to electronic settings. Requirements for ‘electronic behaviour settings’ to enable situated (...) cooperation in CSCW across spatial and temporal distances will be derived. Electronic behaviour settings should embody their own physical behaviour, and thus provide electronic places for cooperation. Adaptation to a particular group process can be achieved through a particular constitution of the setting and its adaptation in the course of practical use. This paper studies how this concept maps to existing groupware systems and outlines from practical experience whether this concept may help users adopt groupware in their work practice. This approach will contribute to the support of situated action in computer-supported cooperative work. (shrink)

We consider the potential impact of Computer Supported Cooperative Work, with special reference to large technically advanced projects involving several organizations. It is vital that such projects are managed efficiently, without delays, since a product that reaches the market a few months earlier than its competitors enjoys a great advantage. Traditional methods of coordinating large projects, based on hierarchical communication, tend to produce delays, since technicians at remote sites are obliged to solve coordination problems by passing them up the hierachy. (...) It would be better if such problems were solved by improvising conferences among the technicians; Computer Supported Cooperative Work will provide the technical means of implementing this heterarchical style of management without losing control of the project. The use of computers as a social medium raises methodological and ethical issues which are discussed in the final section. (shrink)

This paper describes the Electronic Schoolbag, a digital workspace developed at the University of Savoie (France) and analyses its usages. This online environment is dedicated to the educational world: it offers pupils, students, teachers, school staff, or parents, personal and group workspaces in which individual or collaborative activities can take place. The flexibility of this software, allowing synchronous or asynchronous activities, lies in the “participation model”. This model allows groups themselves to describe and organise their activities. The architecture that permits (...) its implementation in the Electronic Schoolbag workspace is described. The study of the practices of the workspace is then presented. This requires different observation methods, according to the different procedures chosen: real practices provided by quantitative methods (analysis of the logs of the actions and questionnaires) and imagined practices provided by qualitative methods (semi-directive interviews). The results obtained from the university users allow us to assess the evolution of the usages for different periods and on different university sites. The observatory also lets us list the main uses of the Electronic Schoolbag for educative communication (collaborative vs. individual, informative vs. communicative). (shrink)

The past decade has seen the development of a perspective holding that technology is socially constructed. This paper examines the social construction of one group of technologies: systems for computer-supported cooperative work (CSCW). It describes the design of CSCW in Japan, with particular attention to the influence of culture on the design process. Two case studies are presented to illustrate the argument that culture is an important factor in technology design, despite commonly held assumptions about the neutrality and (...) objectivity of science and technology. The paper further argues that, by looking at CSCW systems as texts which reflect the context of their production and the society from which they come, we may be better able to understand the transformations that operate when these texts are ‘read’ in the contexts of their implementation. (shrink)

platform, whose design concepts are described. Furthermore, a concrete example for the application of the approach to the design of a tailorable distributed coordination tool is given. We discuss related work, summarise the current state of the component-based tailorability approach and propose venues of further research.

Four criteria are discussed as important conditions of successful applications in Computer Supported Co-operative Work (CSCW). They are equality, mutual influence, new competence, and double-level language. The criteria originate in the experience of the International Co-operative Movement. They are examined and illustrated withreference to eight contemporary CSCW applications: meeting scheduling and support; bargaining; co-authoring; co-ordination; planning; design support and collaborative design.

This paper presents a platform for developing, testing and executing synchronous collaborative applications in a distributed, heterogeneous environment. Even though several environments exist nowadays, specific problems are not treated satisfactorily. Especially in ‘real’ network environments, problems like unstable network connections and low bandwidths have to be considered.The DreamTeam platform addresses the special needs of environments with non-optimal characteristics which can, be found in distance learning scenarios. DreamTeam comprises a development environment, a simulation environment and a runtime environment; it is based (...) upon the concept of a fully decentralised architecture and encourages rapid prototyping.DreamTeam supports developers of shared applications through a component concept. Using components helps to divide a software project into well-defined parts. Well-documented interfaces help to reduce integration efforts and improve software quality. A selection of sample applications with DreamTeam validates our design concept. (shrink)

The paper presents a general critique of the use of conceptual frameworks in design, illustrated by the well known synchronous/asynchronous, co-located/non-co-located framework. It argues that while frameworks are a necessary and inevitable starting point for design, the business of tailoring and adapting them to specific situations need not be ad hoc.Triggering artefacts are a way of systematically challenging both designers' preunderstandings and the conservatism of work practice. Experiences from the Great Belt tunnel and bridge project are used to illustrate howtriggering (...) artefacts change themodality of designing for change. (shrink)

In this position paper for the 2019 CSCW workshop Good Systems: Ethical AI for CSCW I propose one tool and one idea for navigating the complex ethical problem space that results from the interaction of human and/or AI agents in shared, hopefully cooperative, computing environments.

Computer Integrated Manufacturing (CIM) is faced with issues which are crucial to Computer Supported Cooperative Work (CSCW). However, despite the large amount of work on Enterprise Integration and its obvious links to the CSCW field, this domain is almost totally absent in the work of the CSCW community. Therefore, this paper is intended to contribute to the discussion on the relevance of CSCW in manufacturing and to combine new concepts for cooperative work with requirements for information (...) system design in production. Production related models, e.g., an order-driven mode of coordination, can be augmented with mechanisms of interaction for coordination, collaboration and co-decision and the design of customer/supplier chains. It is suggested, as one example, to use workflow management technology in advanced manufacturing for shop-floor production planning and control (PPC). The proposed enterprise model and support technology is especially useful for small-batch production. (shrink)

waC provides a variety of different graphical notification mechanisms which can be coupled to specific working situations using the AREA model. We also report on the evaluation of the system under real-life conditions in a German federal ministry.

This chapter contains sections titled: References and Further Reading.

Distributed cognition provides a theoretical framework for the analysis of data from socio-technical systems within a problem-solving framework. While the approach has been applied in tightly constrained activity domains, composed of well-structured problems and highly organised infrastructures, little is known about its use in other forms of activity systems. In this paper, we explore how distributed cognition could be applied in less well-constrained settings, with ill-structured problems and loosely organised resource sets, critically reflecting on this using data from a field (...) study. The findings suggest that the use of distributed cognition in an augmented form can be useful in the analysis of a wide range of activity systems in loosely coupled settings. (shrink)

We explore the relationship between ethnomethodology (EM), ethnography and the needs of managers and designers in industry, considering both ethnomethodological and industrial criteria of adequacy and explicating their relationship through the concept of “audience.” We examine a range of studies in this light, with a view to their possible candidacy as hybrid studies and identify three types of application of EM studies of work: market research, design, and business improvement. Application in the first of these fields we dub “anthropological,” in (...) that it consists in studying and reporting back on the ways of exotic people (customers). This is the application most commonly found in studies of computer supported co-operative work (CSCW). A second CSCW application, “technomethodology,” involves the introduction of EM concepts into the design process. A further application, dubbed “holding-up-a-mirror,” involves reporting back to members of a setting upon their own activities. We argue that technomethodology and holding-up-a-mirror both offer the possibility of creating hybrid disciplines. We consider the objection that improvement and design involve the introduction of value judgements that threaten the practice of EM indifference, arguing that action research can serve as a guarantee of unique adequacy (UA) by testing the researcher’s understanding as analysis in action in the setting. Furthermore, the standard of reporting required by the UA criterion contributes to the effectiveness of proposed solutions. (shrink)

The Durkheim Test. Remarks on Susan Leigh Star’s Boundary Objects. The article reconstructs Susan Leigh Star’s conceptual work on the notion of ‘boundary objects’. It traces the emergence of the concept, beginning with her PhD thesis and its publication as Regions of the Mind in 1989. ‘Boundary objects’ attempt to represent the distributed, multifold nature of scientific work and its mediations between different ‘social worlds’. Being addressed to several ‘communities of practice’, the term responded to questions from Distributed Artificial Intelligence (...) in Computer Science, Workplace Studies and Computer Supported Cooperative Work (CSCW), and microhistorical approaches inside the growing Science and Technology Studies. Yet the interdisciplinary character and interpretive flexibility of Star’s invention has rarely been noticed as a conceptual tool for media theory. I therefore propose to reconsider Star’s ‘Durkheim test’ for sociotechnical media practices. (shrink)

Two areas of importance for agents and multiagent systems are investigated: design of agent programming languages, and design of agent communication languages. The paper contributes in the above mentioned areas by demonstrating improved or novel applications for deontic logic and normative reasoning. Examples are taken from computer-supported cooperative work, and electronic commerce.