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    Offers of Assistance in Politician–Constituent Interaction.Elizabeth Stokoe & Emily Hofstetter - 2015 - Discourse Studies 17 (6):724-751.
    How do politicians engage with and offer to assist their constituents: the people who vote them into power? We address the question by analysing a corpus of 80 interactions recorded at the office of a Member of Parliament in the United Kingdom, and comprising telephone calls between constituents and the MP’s clerical ‘caseworkers’ as well as face-to-face encounters with MPs in their fortnightly ‘surgeries’. The data were transcribed, and then analysed using conversation analysis, focusing on the design and placement of (...)
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  2. Somewhere to Turn To1: Signposting in Service Provision.Emily Hofstetter & Marc Alexander - 2021 - Discourse and Communication 15 (2):119-138.
    This article investigates how members of the public are guided or ‘signposted’ out of organisations that they have contacted to third-party agencies. Using conversation analysis, we examine the interactional practices professionals use to signpost callers to external organisations when their concerns do not fit within the remit of the present service. Drawing on a corpus of over 500 calls and meetings at five different institutions in the UK, we show how the practice of signposting is intertwined with the activities of (...)
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  3. The Conversational Rollercoaster: Conversation Analysis and the Public Science of Talk.Elizabeth Stokoe, Edward J. B. Holmes, Emily Hofstetter, Matthew Tobias Harris, Marc Alexander, Charlotte Albury & Saul Albert - 2018 - Discourse Studies 20 (3):397-424.
    How does talk work, and can we engage the public in a dialogue about the scientific study of talk? This article presents a history, critical evaluation and empirical illustration of the public science of talk. We chart the public ethos of conversation analysis that treats talk as an inherently public phenomenon and its transcribed recordings as public data. We examine the inherent contradictions that conversation analysis is simultaneously obscure yet highly cited; it studies an object that people understand intuitively, yet (...)
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