This paper presents a critical reflection on insights into the ongoing endeavours for community engagement by Ayara and MAL; two urban grassroot organisations in Bogota, Colombia, where a long history of internal conflicts has resulted in diverse human right violations. The paper presents examples of the grassroots organisations’ unique methods of engagement that promotes building collective intelligence from the bottom–up through creative collaboration and design processes, leading to rebuilding social fabrics that support the common good for the people of Bogota.

The mobile internet provides new and easier ways for people to organise themselves, raise issues, take action, and interact with their city. However, lack of information or motivation often prevents citizens from regularly contributing to the common good. In this paper, we present DoGood, a mobile app that aims at motivating citizens to join civic activities in their local community. Our study asks to what extent gamification can motivate users to participate in civic activities. The term civic activity is not (...) yet well defined, so we collect activities citizens consider to be civic to work towards a broadly accepted definition of the term. The DoGood app uses gamified elements that we studied to gauge their role in encouraging citizens to submit and promote their civic activities as well as to join the activities of others. DoGood was implemented and deployed to citizens in a five-week-long user study. The app succeeded in motivating most of its users to do more civic activities, and its gamified elements were well received. (shrink)

Theories of networked individualism and forms of urban alienation challenge the continued purpose and relevance of conventional community tools in urban neighbourhood. However, the majority of urban residents surveyed in this research still believe that there are people living in their immediate neighbourhood who may share their interests or who are at least personally compatible, but they do not know them. Web-based community networking systems have the potential to facilitate intra-neighbourhood interaction and support community-building efforts. Community networking studies have shown (...) that technical connectivity alone does not ensure community and that new and weak communities do not benefit from community networking systems as much as existing and strong communities do. This paper builds on these findings to present a methodology combining principles of participation, animation and design. This approach builds on intrinsic motivation in residents to find out about and meet one another in a private and inobtrusive way. It encourages residents to take social ownership of the community-building process and the community network. The approach recognises the network qualities in the communicative ecology of urban residents and supplements collective approaches towards community-building with personalised networking strategies. (shrink)